DevOps Engineer II

As a DevOps engineer you will provide L3 support across Edge/on‑prem and cloud troubleshooting to resolve escalated incidents and collaborate with senior engineers and Product to validate fixes and prevent recurrences. 

Having a good understanding of our product, its components and their interactions is essential in troubleshooting and problems remediation. Good Linux administration (RHEL primarily, plus Ubuntu) and OpenShift/Kubernetes experience are essential. 

You will build lightweight automations (Python, Bash, Ansible) to reduce Operations (Customer Deployment) issues. When not handling L3 work, you’ll execute safe cloud deployments and upgrades via existing GitOps/IaC pipelines (Flux, Ansible, Terraform), offering feedback and minor adjustments. You’ll maintain and tune Alertmanager rules and improve Grafana dashboards to ensure actionable, low‑noise alerting with Prometheus/Grafana. 

You will automate and improve SOPs, and support knowledge sharing through workshops, training, and clear documentation, contribute to infrastructure testing and security/vulnerability remediation with the DevOps engineering and Security teams.