Manager, Master Data & Order Entry

Job Description Job Description Position Summary The Manager, Master Data & Order Entry provides enterprise leadership for two critical Financial Business Services functions supporting Securitas Technology operations across the United States and Canada. Reporting to the Vice President of Financial Business Services, this leader is accountable for the quality, governance, timeliness, and continuous improvement of customer and related commercial master data, as well as the accurate and efficient validation and booking of orders from approved quote through release to downstream fulfillment and billing.
The position will integrate Master Data and Order Entry under a common operating model, establish clear ownership and controls, improve service levels, reduce defects and rework, and strengthen the end-to-end client experience. The Manager will lead geographically dispersed teams, partner closely with Sales, Operations, Finance, Credit, Billing, Accounts Receivable, Information Technology, and other stakeholders, and use data, technology, and disciplined process management to enable scalable growth.
Defining Success

• Master data is accurate, complete, compliant, and created or changed within established service levels.
• Orders are validated and booked accurately, on time, and with minimal downstream exceptions, billing delays, or client impact.
• Master Data and Order Entry operate through standardized US and Canada processes, clear decision rights, documented controls, and transparent performance reporting.
• Backlogs, cycle times, rejection rates, first-pass defects, and manual touchpoints improve through root-cause resolution, automation, and disciplined capacity management.
• Stakeholders receive responsive, consistent service and clear escalation ownership across the quote-to-order and customer-data lifecycle.
• The organization builds a strong talent pipeline through coaching, accountability, cross-training, succession planning, and employee development.

Key ResponsibilitiesEnterprise Leadership & Operating Model

• Provide strategic and operational leadership for Master Data and Order Entry across the United States and Canada.
• Translate FBS and company priorities into annual plans, operating rhythms, resource requirements, service commitments, and measurable outcomes.
• Design and maintain a unified operating model with clear roles, segregation of duties, escalation paths, standard work, and coverage for business continuity.
• Lead managers, supervisors, analysts, and coordinators through clear expectations, regular performance reviews, coaching, recognition, and succession planning.
• Balance service, control, cost, and scalability while managing workload, staffing, overtime, and third-party support, where applicable.
• Foster a "One Securitas" culture of ownership, collaboration, respect, continuous learning, and sustainable performance.

Master Data Management

• Own the governance, creation, maintenance, and quality of customer and related commercial master data used across the order-to-cash lifecycle.
• Establish data standards, approval authorities, validation rules, required documentation, and controls for new records and changes.
• Ensure accurate customer hierarchies and partner relationships, including sold-to, ship-to/site, bill-to, payer, and other required attributes.
• Prevent duplicate, incomplete, or conflicting records through proactive controls, data-quality monitoring, and remediation.
• Partner with Sales, Operations, Credit, Billing, Accounts Receivable, Tax, Legal, and IT to resolve complex data issues and support client onboarding.
• Maintain auditable procedures, access governance, and compliance with company policy, contractual requirements, and applicable US and Canadian regulations.
• Define ownership and remediation plans for legacy-data issues, conversions, acquisitions, integrations, and enterprise system changes.

Order Entry Management

• Own timely and accurate order validation and booking from the approved quote and supporting documents through successful release to installation, service, recurring revenue, billing, and reporting processes.
• Ensure orders meet requirements for customer data, contractual documentation, signatures, pricing, credit approval, tax, billing instructions, product and service configuration, and operational readiness.
• Manage daily queues, priorities, aging, end-of-month volume, capacity, and escalations against defined service-level commitments.
• Reduce order rejections, booking errors, downstream corrections, and revenue delays through first-pass quality controls and root-cause corrective action.
• Partner with Sales and Operations leaders to improve submission quality, clarify requirements, and resolve exceptions without compromising controls.
• Maintain effective handoffs to project execution, service delivery, recurring revenue activation, and Billing, with complete supporting documentation and audit trails.
• Establish exception-management protocols for high-value, complex, multisite, strategic, or time-sensitive client orders.

Controls, Performance & Continuous Improvement

• Establish dashboards and regular operating reviews covering demand, throughput, aging, cycle time, service-level attainment, productivity, first-pass yield, defects, rework, backlog, and stakeholder experience.
• Identify and manage operational, financial, compliance, and client risks; ensure timely escalation and documented corrective action.
• Lead process simplification, standardization, and automation using workflow, analytics, robotic process automation, and other enabling technologies.
• Serve as the business owner or senior subject-matter leader for relevant SAP, Salesforce/CPQ, workflow, reporting, and master-data capabilities.
• Support system implementations, integrations, testing, conversion, controls validation, and adoption while protecting business continuity.
• Develop business cases, prioritize improvement opportunities, track benefits, and ensure changes produce sustainable measurable results.
• Provide concise executive reporting to the Vice President of FBS, including performance, risk, capacity, talent, and transformation updates.

Business Partnership & Client Experience

• Build trusted relationships with senior leaders across Sales, Operations, Finance, Commercial Excellence, Legal, Information Technology, and shared services.
• Represent FBS in cross-functional governance forums and ensure Master Data and Order Entry requirements are incorporated into commercial and operational decisions.
• Act as executive escalation owner for material data and order-booking issues, coordinating rapid resolution and clear stakeholder communication.
• Use stakeholder feedback and the voice of the client to improve processes, reduce friction, and protect the end-to-end client experience.

Leadership Expectations

• Drives performance: Takes ownership, sets high standards, understands the numbers, and delivers sustainable results.
• Develops self and others: Builds high-performing teams, empowers employees, leads by example, and gives and seeks candid feedback.
• Makes strategy happen: Drives innovation, identifies opportunities, fosters collaboration, and values diverse perspectives.
• Lives Securitas values: Demonstrates Integrity, Vigilance, and Helpfulness in decisions, conduct, and relationships.
• Operates with a client-centric, people-focused, and data-driven mindset.

Required Qualifications

• Bachelor's degree in Business, Finance, Accounting, Information Systems, Supply Chain, Operations, or a related field; equivalent relevant experience may be considered.
• Eight or more years of progressive experience in master data, order management/order entry, sales operations, customer operations, shared services, finance operations, or order-to-cash.
• Five or more years of people-leadership experience, including leading managers and geographically dispersed teams in a complex, high-volume environment.
• Demonstrated experience establishing governance, controls, service levels, performance metrics, and continuous-improvement disciplines.
• Strong working knowledge of ERP and CRM/CPQ environments; SAP and Salesforce experience strongly preferred.
• Proven ability to lead cross-functional change, resolve complex escalations, and influence stakeholders from frontline operations through executive leadership.
• Strong analytical, financial, organizational, and written and verbal communication skills.
• Ability to work effectively across US and Canadian operations and applicable business requirements.

Preferred Qualifications

• Experience in the electronic security, technology, field service, construction, systems integration, or recurring services industry.
• Experience with SAP S/4HANA, SAP Fiori, Power BI, workflow platforms, data-governance tools, or robotic process automation.
• Experience integrating teams, processes, or data following acquisitions, system conversions, or organizational redesign.
• Lean, Six Sigma, project-management, or change-management training or certification.
• French-language capability is an asset for supporting Canadian operations.

Core Competencies Enterprise Leadership Master Data Governance Order Management Operational Excellence Internal Controls Data Quality Client Experience Talent Development Change Leadership Process Automation Business Partnership Executive Communication Risk Management Continuous Improvement . click apply for full job details