AVP, Fraud Operations & Loss Prevention, Digital Banking

COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

JOB SUMMARY: The AVP, Fraud Operations & Loss Prevention, Digital Banking, leads day-to-day execution and operational performance of the Fraud Operations and Loss Prevention functions. Reporting to the VP, this role translates approved strategic priorities into operating plans, resource requirements, performance objectives, and measurable results.

The AVP directly leads the supervisors responsible for frontline operations and is accountable for service levels, quality, productivity, case management, fraud losses, recoveries, customer outcomes, and control effectiveness. The role serves as a senior escalation point for significant fraud events, complex cases, emerging fraud trends, operational incidents, and control concerns, escalating matters to the VP or other designated approving authority when they exceed delegated limits.

Working across Product, Technology, Compliance, Risk Management, Legal, Customer Care, Deposit Operations, Payment Operations, and Card Services, the AVP strengthens fraud controls, improves operational processes, supports new products and capabilities, and helps the function scale responsibly.