Why This Role Stands Out
This Genesys Developer role at Flexon Technologies Inc. offers a fantastic opportunity to hone your skills in cutting-edge cloud development and AI integration, with a hybrid work model providing excellent flexibility. You'll thrive here if you have a strong background in Genesys Cloud, chatbot development, and API integrations, and enjoy collaborating with a dynamic US-based team to deliver impactful technical solutions. Don't miss out on this chance to grow your career in a reputable tech company!
Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
United States
Posted
3 days ago
OAuthSSOJavaScriptPythonREST
Job Description
- Strong Genesys Cloud development experience, including Architect flows, bots, and Data Actions.
- Experience building chatbots and virtual agents, including intents, conversation flows, and escalation to live agents.
- Familiarity with Genesys AI Studio and agentic virtual agents, with the ability to learn and evaluate new capabilities.
- Experience integrating Genesys Cloud with ServiceNow for knowledge retrieval, ticket creation, and workflow automation.
- Strong REST API integration skills, including OAuth, JSON, webhooks, error handling, and troubleshooting.
- Optional: Practical programming skills in Python or JavaScript for custom connectors, integrations, and AI tools.
- Experience connecting and maintaining knowledge sources, validating responses, and improving chatbot accuracy.
- Understanding of enterprise security, including SSO, role-based access, credential management, and protection of sensitive data.
- Ability to monitor and troubleshoot solutions, distinguish bot or integration issues from platform issues, and document support procedures.
- Ability to work independently, translate business requirements into technical solutions, and collaborate with the US team.
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