Customer Service Specialist

About Us

At Lumina Agency Inc, we believe that success begins with precision, creativity, and collaboration. As a forward-thinking agency specializing in business development and integrated project management, we bring clarity and innovation to every initiative we undertake. Our team is driven by excellence, fueled by strategic insight, and dedicated to delivering results that exceed expectations. Join a workplace where vision meets execution — and where your ideas can make a measurable impact.

Job Description

We are seeking a Customer Service Specialist to join our growing team in Albany, NY. The ideal candidate is highly organized, detail-oriented, and passionate about providing top-tier service. You will serve as the main point of contact for clients, ensuring smooth communication, timely resolutions, and a positive experience from start to finish.

Responsibilities

• Respond to client inquiries via phone and email with professionalism and accuracy.

• Provide information, guidance, and support to ensure customer satisfaction.

• Process orders, track requests, and manage account documentation efficiently.

• Collaborate with internal departments to resolve client issues promptly.

• Maintain client records and ensure data accuracy within the company systems.

• Identify opportunities to enhance service processes and client retention.

Qualifications

• Previous experience in customer service, client relations, or administrative support (1–3 years preferred).

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite and CRM systems.

• High attention to detail and problem-solving mindset.

• Bachelor’s degree preferred, but not required.

Benefits

• Competitive annual salary ($53,000 – $59,000).

• Career development and growth opportunities.

• Supportive and professional work environment.

• Comprehensive training and continuous learning.

• Paid time off and performance-based incentives.