IT Service Desk & Modern Workplace Engineer

IT Service Desk & Modern Workplace Engineer

Up to 35,000

4-day working week Mon - Thurs

Hybrid working 2 days a week in Tonbridge Office

Fancy a role where you're not spending all your time working through support tickets?

I'm working on an opportunity for an IT Service Desk & Modern Workplace Analyst within an organisation investing in its technology and, importantly, its people.

This is a varied role combining 1st and 2nd line support with the opportunity to get involved in projects, explore new technologies and develop your technical skillset.

The role:

• Providing 1st and 2nd line support across Microsoft 365, Windows, SharePoint and wider IT systems.
• Troubleshooting technical issues and taking ownership through to resolution.
• Supporting user accounts, devices and the wider IT environment.
• Getting involved in IT projects, service improvements and new technology initiatives.
• Exploring opportunities around Azure, Microsoft Copilot, AI and Power Automate.
• Helping improve processes through automation and smarter ways of working.

Why consider it?

Around 50% of your time will be spent away from the traditional service desk, working on projects, developing your skills and gaining exposure to new technologies.

There's a genuine investment in learning and development, including access to Microsoft and QA training and qualifications.

It's a great opportunity for someone who enjoys IT support but wants to build towards a broader technical role.

What we're looking for:

• Previous experience in a 1st or 2nd line IT support role.
• Good working knowledge of Microsoft 365, particularly SharePoint.
• Strong troubleshooting and problem-solving skills.
• A customer-focused approach and good communication skills.
• Someone proactive, curious and keen to develop technically.
• Exposure to Azure, Entra ID, Intune or Power Automate would be beneficial, but isn't essential.

The package:

• 35,000 salary.
• Four-day working week, Monday to Thursday.
• Hybrid working, with two days per week in the Tonbridge office.
• Permanent position.

If you're looking for a role that offers a better balance, a four-day working week and the chance to develop your skills across modern workplace technology, I'd be keen to have a conversation.

Drop me a message for more information.