Quick overview
Job description
About the Role
Own high-value expert delivery projects from kickoff through fulfillment for clients in the AI research sector. This client-facing operations role works across expert sourcing and market research, with opportunities to improve processes and product solutions as the business grows.
What You'll Do
Manage several expert delivery projects at once across human data and market research.
Communicate proactively with clients, advise on project requirements, and negotiate screening criteria when needed.
Source and reactivate experts from an established panel to meet project needs.
Identify delivery bottlenecks, such as participant drop-off or feasibility issues, and partner with engineering on product solutions.
Grow client accounts through reliable fulfillment and strong working relationships.
What We're Looking For
Recent graduate or professional with 0 to 2 years of experience in consulting, project delivery, or operations at a high-growth startup.
Experience owning projects end to end, including expert recruiting, client communication, and fulfillment.
Confident communicator who can negotiate and hold their ground with enterprise stakeholders.
Resourceful, proactive problem-solver, comfortable with hands-on work and ambiguity in a fast-paced environment.
Experience with a marketplace or staffing platform is relevant.
A bachelor's degree from a highly regarded U.S. university or 1 to 2 years of experience at a high-growth startup.
Compensation & Benefits
Base salary: $120,000 to $160,000 annually. Visa sponsorship is available.
Location
On-site in San Francisco, California, five days per week, with flexibility to work a sixth day.
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