Strategic Projects Lead

About the Role

Own high-value expert delivery projects from kickoff through fulfillment for clients in the AI research sector. This client-facing operations role works across expert sourcing and market research, with opportunities to improve processes and product solutions as the business grows.

What You'll Do

• Manage several expert delivery projects at once across human data and market research.

• Communicate proactively with clients, advise on project requirements, and negotiate screening criteria when needed.

• Source and reactivate experts from an established panel to meet project needs.

• Identify delivery bottlenecks, such as participant drop-off or feasibility issues, and partner with engineering on product solutions.

• Grow client accounts through reliable fulfillment and strong working relationships.

What We're Looking For

• Recent graduate or professional with 0 to 2 years of experience in consulting, project delivery, or operations at a high-growth startup.

• Experience owning projects end to end, including expert recruiting, client communication, and fulfillment.

• Confident communicator who can negotiate and hold their ground with enterprise stakeholders.

• Resourceful, proactive problem-solver, comfortable with hands-on work and ambiguity in a fast-paced environment.

• Experience with a marketplace or staffing platform is relevant.

• A bachelor's degree from a highly regarded U.S. university or 1 to 2 years of experience at a high-growth startup.

Compensation & Benefits

Base salary: $120,000 to $160,000 annually. Visa sponsorship is available.

Location

On-site in San Francisco, California, five days per week, with flexibility to work a sixth day.