Oracle Field Service Cloud (OFS) Implementation Consultant

Candidates MUST have relevant hands-on Construction/EPC domain experience
•       Bachelor's degree in Engineering, Information Systems, Business, Supply Chain, or related field.
•       5+ years of Oracle Field Service consulting experience.
•       Experience implementing Oracle Field Service Cloud solutions.
•       Strong understanding of mobile workforce management.
•       Experience in field operations and dispatch processes.
•       Knowledge of service lifecycle management.
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Preferred Qualifications
•       Experience within:
o       EPC
o       Infrastructure Construction
o       Utilities
o       Energy
o       Telecommunications
o       Power Delivery Organizations
•       Oracle Field Service Cloud Certification.
•       Experience with Oracle Fusion ERP ecosystem.
•       Exposure to large-scale enterprise transformation programs.
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Oracle Skills Required
Mandatory
•       Oracle Field Service Cloud (OFS)
•       Routing & Scheduling
•       Capacity Management
•       Mobility Configuration
•       Resource Management
•       Work Order Management
•       Dispatch Console
Preferred
•       Oracle Fusion SCM
•       Oracle Maintenance Cloud
•       Oracle PPM
•       Oracle Integration Cloud (OIC)
•       Oracle ERP Cloud
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Technical Skills
•       Oracle Field Service Cloud
•       Oracle Integration Cloud (OIC)
•       REST APIs
•       SOAP Services
•       Data Migration
•       Workflow Configuration
•       Mobile Application Configuration
•       Reporting & Analytics
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Functional Skills
•       Field Service Operations
•       Workforce Scheduling
•       Dispatch Optimization
•       Asset Maintenance
•       Crew Management
•       Work Order Lifecycle
•       Service Level Agreements (SLA)
•       Resource Planning
•       Inventory & Materials Tracking
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Soft Skills
•       Client Engagement
•       Stakeholder Management
•       Problem Solving
•       Leadership
•       Communication
•       Training & Knowledge Transfer
•       Process Improvement
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MasTec-Specific Experience (Highly Preferred)
Experience supporting field operations in the following sectors would be highly desirable:
•       Power Transmission & Distribution
•       Renewable Energy Construction
•       Pipeline Infrastructure
•       Telecommunications Network Deployment
•       Data Center Construction
•       Utility Services
•       Civil Infrastructure Projects
•       Water & Wastewater Operations
These business areas closely align with MasTec's infrastructure and EPC operations, where large distributed field workforces require sophisticated scheduling, dispatch, and mobile workforce management capabilities. [mastec.com], [stag-maste....sdsol.com], [themastec.com]
Experience Range
7–15+ Years Overall Experience
Ideal Candidate Profile
•       7+ years in Oracle applications consulting.
•       3+ years Oracle Field Service Cloud experience.
•       At least 1–2 end-to-end OFS implementations.
•       Strong integration experience with Oracle Fusion ERP.
•       Experience supporting large field-service or EPC organizations.
•       Proven expertise in workforce optimization, scheduling, dispatching, and mobile field operations.
Roles & Responsibilities
Oracle Field Service Implementation
•       Lead Oracle Field Service Cloud implementation and enhancement projects.
•       Conduct business requirement workshops with stakeholders.
•       Configure OFS according to operational and business requirements.
•       Perform fit-gap analysis and recommend best-practice solutions.
•       Support solution design, testing, deployment, and hypercare activities.
Field Workforce Management
•       Configure workforce structures including:
o       Field Technicians
o       Contractors
o       Supervisors
o       Dispatchers
o       Service Regions
•       Configure work zones, shifts, calendars, and travel parameters.
•       Optimize workforce utilization and productivity.
Scheduling & Dispatch Management
•       Configure routing and scheduling rules.
•       Implement automated dispatch optimization.
•       Manage:
o       Work Orders
o       Service Appointments
o       Crew Assignments
o       Emergency Field Requests
•       Improve field response times and SLA compliance.
EPC and Infrastructure Operations Support
•       Support field operations related to:
o       Utility Construction
o       Power Delivery Projects
o       Pipeline Construction
o       Network Infrastructure Deployment
o       Renewable Energy Sites
o       Data Center Projects
•       Enable real-time visibility into field activities.
•       Improve coordination between project management and field teams.
Mobility & Field Execution
•       Configure Oracle Field Service Mobility.
•       Support mobile workforce capabilities including:
o       Work Order Execution
o       Asset Inspections
o       Material Consumption
o       Time Reporting
o       Photo Capture
o       GPS Tracking
•       Ensure offline functionality for remote project sites.
Integration Responsibilities
•       Integrate OFS with:
o       Oracle Fusion ERP
o       Oracle SCM Cloud
o       Oracle Projects (PPM)
o       Oracle Maintenance Cloud
o       CRM Applications
•       Support data synchronization between enterprise systems and field platforms.
•       Assist technical teams with API and integration requirements.
Reporting & Analytics
•       Develop operational dashboards and reports.
•       Monitor KPIs including:
o       Technician Utilization
o       First-Time Fix Rate
o       Schedule Compliance
o       Workforce Productivity
o       Travel Time
o       SLA Performance
•       Provide insights to operations leadership.
Testing & Support
•       Develop test scenarios and test scripts.
•       Support User Acceptance Testing (UAT).
•       Resolve production issues and system defects.
•       Train dispatchers, supervisors, and field technicians.
•       Support Oracle quarterly cloud updates and regression testing.
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