Identity Admin - Network/Printing/System Administration

Job Title: Identity Admin - Network/Printing/System Administration Hybrid Start Date: ASAP Duration: Expected to run through 5/31/2027 w/possible extension Location: Concord, NH

Work Arrangement: Hybrid candidate MUST be onsite at least 2 days per week. Fully remote is not an option. Candidates submitted should be local and willing to be there at least 2 days/week onsite. Expected Hours Per Week: 37.5 (NOT a 40-hour work week). Interview: In-Person interviews are expected since candidates should be local.

*MUST have experience with SMB network scanning including Windows File Server management, Folder, and Share security. *MUST be experienced with Network Printing Administration to include deployments, removals, scanning and troubleshooting and all aspects that go along with it *MUST be experienced with Windows Active Directory Identity Administration AND Azure Active Directory Identity Administration to ensure proper understanding of the enterprise relationships between users, computers, printers, and other endpoints.

Job Description
We are looking for a System Administrator to support print management solutions & secure data access to users. This position will be hybrid in Concord, NH.

What You'll Do
Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed
Creates and manages DHCP reservation records utilizing Microsoft DHCP Server
SMB network scanning including Windows File Server management, Folder, and Share security
Network Printing Administration
Deployments - involves managing print servers, configuring printer queues & ensuring proper permissions are set for users
Removals - safely decommissioning printers from networks making sure user access is removed & associated data handled properly
Scanning/Troubleshooting - addressing issues related to network connectivity, printer malfunctions & user problems. May involve diagnosing problems through network protocols like DNS and DHCP
Administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements
Works with PowerShell/Graph scripts to provide efficiencies for and optimization
Provides file recovery with Volume Shadow Services and current file backup software

Provides guidance for user self-service of cloud file and email recovery
Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards
Contributes ideas for process and workflow improvement
Partners with technicians from other DoIT divisions and bureaus to provide support and solutions
Follows all established DoIT and State policies, standards, and procedures

What You'll Need

Required:
3 years' experience with Network Printing Administration - including deployments, removals, scanning and troubleshooting of network printing
3 years of general networking experience - DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity
3 years of Microsoft Windows Server administration experience (Windows Server 2016 - 2022)
3 years of SMB-based Network Scanning experience including Windows File Server management, Folder and Share security
3 years of Windows Active Directory Identity Administration AND Azure AD Identity Administration experience
Exceptional communication skills and professionalism as dealing with users of all levels within organization

Preferred:
2 years of PowerShell/Graph Scripting experience
File Access and Recovery - Experience recovering files with VSS and recovering files from backup
Documentation Proficiency
MS SharePoint, Teams & OneDrive - troubleshooting user access from the backend - authentication, permissions, licensing
Information Security experience