Help Desk Analyst

Location: Malvern, PA Description: Our client is currently seeking a Help Desk Analyst
6+ Month Contract (can extend long term)
Malvern, PA (onsite)
**local candidates only**

Responsibilities:

• Help Desk Support, provides support to end users for computer, application, system, device, access and hardware issues.
• Identifies, researches and resolves the most complex technical problems.
• Being a Help Desk Support responds to telephone, email and on line requests for technical support.
• Documents, tracks, and monitors the problem using applicable systems and tools.
• Additionally, Help Desk Support, coordinates with other teams or specialists to resolve an issue.
• May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members.

Qualifications:

• May require an associate's degree or its equivalent.
• Typically reports to a supervisor or manager.
• The Help Desk Support, Sr. has gained proficiency in multiple competencies relevant to the job.

Works independently within established procedures associated with the specific job function.

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Contact:
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