Retail Systems Analyst

The Retail Systems Analyst is responsible for managing, supporting, coordinating and continuously improving ARI’s global ERP and omnichannel, with a primary focus for ARI’s website and on Microsoft Dynamics 365 Business Central, LS Central, merchandising processes, retail back-office operations, system integrations and associated retail peripherals.

The role acts as a key functional and technical bridge between Global & Local IT, Retail Operations, Commercial, Merchandising, Finance and external support partners. It provides day-to-day system support, requirements analysis, process refinement, issue triage, solution validation and release support across ARI’s technology systems. The role has evolved from an operational eCommerce support position focused on Salesforce Commerce Cloud and website-related activities into a broader, more strategic Global Retail Systems role with responsibility for ERP platforms, merchandising operations, system integrations, business analysis, stakeholder leadership, vendor management, and continuous improvement across ARI's global retail technology landscape.

Sitting within the ARI Global IT function based in Dublin this role will support the Global Managers for both Navision/Business Central & eCommerce working to ensure the smooth running of eCommerce and retail sites across all ARI locations. The role is expected to be technically minded, commercially aware, highly structured and capable of translating business requirements into practical system outcomes across eCommerce, ERP, POS, merchandising, inventory, pricing, promotions, retail operations and peripheral integrations.

• Provide functional and technical support for Microsoft Dynamics 365 Business Central, LS Central, eCommerce platforms, and associated retail technologies across ARI's global operations.

• Manage and support system integrations between ERP, eCommerce, reporting platforms, and third-party solutions, ensuring data integrity and business continuity.

• Lead the resolution of application, integration, and operational issues, including troubleshooting, prioritisation, escalation management, and root cause analysis.

• Support global merchandising and retail operations, including inventory management, pricing, promotions, product hierarchy, POS, and back-office processes.

• Partner with business stakeholders and SMEs to gather requirements, analyse business needs, and translate them into scalable technology solutions and process improvements.

• Coordinate system enhancements, testing, releases, and upgrades, ensuring successful deployment, user adoption, and operational effectiveness.

• Drive continuous improvement and standardisation by identifying opportunities for automation, efficiency gains, system optimisation, and enhanced governance practices.

• Act as a key liaison between IT, vendors, and business functions, leading solution discussions, managing stakeholder relationships, and supporting the delivery of strategic retail and digital initiatives.

• A minimum of 3-5 years’ experience in a similar role is essential, including a proven track record of leading multi-site retail operations. Previous airport travel retail experience would be a distinct advantage.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

• Fluency in English, both written and spoken, is essential; knowledge of Greek or Portuguese will be considered an advantage.

• Good understanding on API, integrations and data flows.

• Experience in Microsoft Navision or Business Central a distinct advantage.

• Certification in Dynamics 365 a distinct advantage.

• Advanced report-writing and analytical abilities for requirement gathering, business analysis and process mapping.

• Excellent networking and stakeholder relationship building skills proven ability to build and maintain stakeholder relationships

• Good understanding of Retail business processes including inventory control, pricing, promotions and replenishment.

• Strong problem-solving skills and decision‑making skills

• Strong commercial and financial acumen