Quick overview
Job description
Responsibilities:
- Serve as a primary point of contact for clients during onboarding and implementation projects
- Gather and document client requirements related to data, reporting, and system workflows
- Assist with configuring software solutions to meet client needs, including database setup and data mapping
- Perform data imports, exports, cleansing, and validation using SQL and related tools
- Support database management tasks such as querying, troubleshooting, and performance monitoring
- Collaborate with internal technical teams to resolve issues and deliver solutions
- Provide training and guidance to clients on system functionality and data best practices
- Create and maintain clear documentation for processes, configurations, and client environments
- Troubleshoot client issues and provide timely, professional support
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Data Analytics, or a related field (or equivalent experience)
- Basic knowledge of relational databases (e.g., SQL, tables, joins, queries)
- Excellent communication skills with the ability to interact professionally with non-technical clients
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