Operations Manager – Hardware Accessories (Screen Protection)
Why This Role Stands Out
This Operations Manager role offers a dynamic blend of partner operations and technical hardware lifecycle management, providing significant opportunities for professional growth and skill development within a reputable company. You'll thrive if you have a knack for project management, contract execution, and ensuring product quality, making this an exciting opportunity to contribute to the hardware accessories ecosystem.
Quick Overview
Job Description
Role : Operations Manager – Hardware Accessories Ecosystem
Location: Mountain View, CA (Onsite)
This role is a balanced hybrid of partner operations & contract program management and technical hardware lifecycle execution. Approximately 50% of the role is dedicated to managing the technical certification, stage-gates, and testing validation for Cellphone Screen Protection and related hardware accessories. The remaining 50% encompasses end-to-end general partner project management, including executing partner legal agreements (such as Exhibit A, Exhibit B),, preparing executive presentation materials and program status readouts, tracking partner readiness deliverables, coordinating sample/NCU logistics, and maintaining operational data hygiene. |
Competency Area | Key Capabilities & Expectations |
Partner Operations & Contract Management | Executing Exhibit A/Exhibit B agreements, managing NDAs, enforcing security gates, managing CAD distribution, and overseeing partner communications. |
Executive Reporting & Storytelling | Building VP/Director-ready presentation decks, visual milestone scorecards, risk registers, and leadership briefings. |
Screen Protection & Technical Certification | Driving Gate 3 testing milestones, validating biometric/display compatibility, managing ball-drop/scratch reliability, and triaging partner defect logs. |
Hardware Program Management & NPI | Managing annual refresh schedules, coordinating net-new category launches, tracking critical paths, and mitigating schedule risks. |
Logistics, Dogfooding & Operations | Managing NCU sample demand forecasting, running internal dogfooding user trials, tracking POs/incentives, and maintaining master trackers. |
Market Research & Portfolio Strategy | Conducting competitive gap analysis, identifying regional market opportunities, and evaluating prospective OEM/ODM partners. |
MINIMUM QUALIFICATIONS:
- Education: Bachelor’s degree in Business Administration, Operations, Mechanical/Electrical Engineering, Computer Science, or equivalent practical experience.
- Experience: 3–5+ years of experience in Partner Operations, Technical Program Management (TPM), Hardware Project Management, or Consumer Electronics Lifecycle Management.
- Operational Execution: Proven experience managing multi-step operational workflows, execution processes (e.g., SOWs, Exhibits, NDAs), and enforcing security/compliance gates.
- Executive Communication & Storytelling: Proven ability to create polished, executive-ready presentation decks (Google Slides / PowerPoint) that synthesize complex technical data, schedules, and partner statuses for leadership reviews.
- Hardware Lifecycle & Stage-Gates: Demonstrated experience tracking hardware development lifecycles (NPI, stage-gate processes such as EVT/DVT/PVT/Gate 3 certification) and coordinating sample testing logistics.
- Partner-Facing Leadership: Track record managing external tier-1 brands, ODMs, or suppliers, including facilitating operational syncs, tracking deliverables, and resolving cross-functional blockers.
- Tooling & Data Hygiene: Proficiency with workflow and spreadsheet tools (Smartsheet, Google Sheets/Docs/Slides) to maintain trackers, logs, and executive reports.
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