Quick Overview
Seniority
Mid Senior
Work mode
On Site
Location
Fridley, MN, United States
Posted
Yesterday
Active Directory
Job Description
RoleI: IT Support Engineer
Location: Fridley, MN
Duration: 6+ months
Role Summary
The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer location. The engineer will ensure the smooth functioning of end-user systems, respond to incidents and service requests, coordinate with remote support teams, and maintain high service availability while delivering exceptional customer service.
Skills
- 5+ years of experience in onsite IT support or desktop support.
- Provide onsite support for desktops, laptops, workstations, printers, scanners, and peripheral devices.
- Experience in NinjaOne and Intune troubleshooting
- Support Active Directory user management.
- Install, configure, and troubleshoot Windows operating systems and standard business applications.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Escalate complex issues to Level 2/Level 3 support teams and coordinate resolution.
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