Desktop Support Engineer

Introduction: The Desktop Support Engineer will be responsible for providing technical assistance to end users, troubleshooting desktop issues, and ensuring the smooth operation of computer systems within the organization.

Responsibilities:

• Desktop support experience- troubleshooting, configuration, software installation
• Experience with ticketing system
• Review onboarding requests, review tickets and document issues
• Adept at M365, Windows, Active Directory, ticketing systems
• Provide troubleshooting and support to end users on a variety of issues- incidents and problems
• Provide technical assistance to the customer (Examples):
  - Password reset
  - Account information
  - Case number information
  - Adobe Reader issues
  - Browser issues
  - Technical computer issues
  - Internet connectivity
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Strong networking skills- IDF/MDF, switches, routers, access point

Requirements:

Required Skills: Active Directory, Computer Networking, Remote Support, Password Reset