Quality Program Director

Job Description

Quality Program Director

Senior quality leader accountable for independent QE governance on a greenfield EIS Group Benefits implementation. Co-chairs the Steering Committee, owns the transformation quality metrics and executive reporting, drives governance across multi vendor, and leads offshore SGS teams to deliver program quality outcomes.

▪      Own and run independent QE governance, quality gates, entry/exit criteria and phase sign-offs.

▪      Co-chair the Steering Committee with Multi vendor leadership.

▪      Run governance calls and meetings; publish minutes, decisions and action logs, and track actions to closure.

▪      Define and own the transformation quality metrics and measurement framework.

▪      Define program success criteria and measure progress against them at every phase.

▪      Create and publish executive reporting, dashboards and program quality status on a fixed cadence.

▪      Govern acceptance of multi vendor deliverables against agreed quality standards.

▪      Drive multi-party defect triage, dependency management and escalation resolution.

▪      Lead offshore SGS QE teams to deliver program quality deliverables on time and to standard.

▪      Own the quality risk register and provide go/no-go recommendations for releases and go-live.

▪      Strong insurance QE experience with minimum 10 yrs working with insurance clients and Products

▪      Manage Functional, Automated, performance and security teams.

▪      20+ years in IT with a strong track record in Quality Engineering and program governance.

▪      Proven experience running independent QE governance on large greenfield insurance implementations.

▪      Strong Group and Voluntary Benefits domain knowledge (enrollment, billing, claims, partner feeds).

▪      Experience designing quality metrics and measurement frameworks for large transformation programs.

▪      Experience defining success criteria and producing executive-level program reporting.

▪      Experience governing multi-vendor programs with SI partners (PwC,EY Big 4 or equivalent).

▪      Experience leading and managing QE offshore / global delivery teams.

▪      Working experience of SAFe / Agile delivery, quality gates and QE tooling.

▪      Exceptional executive-level stakeholder communication, influencing and presentation skills.

▪      Based in or willing to relocate to Oklahoma City; in office a minimum of 3 days a week.

▪      Experience with SaaS insurance platform upgrades and release certification.

▪      Exposure to agentic / AI-led quality engineering and test automation at scale.

▪      Experience in QE life cycle and managed teams across Functional, Automation, performance and security

▪      Conducted and Ran UAT and production cut over validations and signoff.

▪      Provided recommendations coordinated meetings for go-No Go decisions for UAT and production

▪      Hands-on EIS (OneSuite / Group Benefits) product implementation experience.

▪      Relevant certifications: SAFe, PMP, ISTQB Advanced / Test Manager, LOMA / insurance credentials.