Quality Program Director

Job Description

Quality Program Director

Senior quality leader accountable for independent QE governance on a greenfield EIS Group Benefits implementation. Co-chairs the Steering Committee, owns the transformation quality metrics and executive reporting, drives governance across multi vendor, and leads offshore SGS teams to deliver program quality outcomes.

     Own and run independent QE governance, quality gates, entry/exit criteria and phase sign-offs.

     Co-chair the Steering Committee with Multi vendor leadership.

     Run governance calls and meetings; publish minutes, decisions and action logs, and track actions to closure.

     Define and own the transformation quality metrics and measurement framework.

     Define program success criteria and measure progress against them at every phase.

     Create and publish executive reporting, dashboards and program quality status on a fixed cadence.

     Govern acceptance of multi vendor deliverables against agreed quality standards.

     Drive multi-party defect triage, dependency management and escalation resolution.

     Lead offshore SGS QE teams to deliver program quality deliverables on time and to standard.

     Own the quality risk register and provide go/no-go recommendations for releases and go-live.

     Strong insurance QE experience with minimum 10 yrs working with insurance clients and Products

     Manage Functional, Automated, performance and security teams.

     20+ years in IT with a strong track record in Quality Engineering and program governance.

     Proven experience running independent QE governance on large greenfield insurance implementations.

     Strong Group and Voluntary Benefits domain knowledge (enrollment, billing, claims, partner feeds).

     Experience designing quality metrics and measurement frameworks for large transformation programs.

     Experience defining success criteria and producing executive-level program reporting.

     Experience governing multi-vendor programs with SI partners (PwC,EY Big 4 or equivalent).

     Experience leading and managing QE offshore / global delivery teams.

     Working experience of SAFe / Agile delivery, quality gates and QE tooling.

     Exceptional executive-level stakeholder communication, influencing and presentation skills.

     Based in or willing to relocate to Oklahoma City; in office a minimum of 3 days a week.

     Experience with SaaS insurance platform upgrades and release certification.

     Exposure to agentic / AI-led quality engineering and test automation at scale.

     Experience in QE life cycle and managed teams across Functional, Automation, performance and security

     Conducted and Ran UAT and production cut over validations and signoff.

     Provided recommendations coordinated meetings for go-No Go decisions for UAT and production

     Hands-on EIS (OneSuite / Group Benefits) product implementation experience.

     Relevant certifications: SAFe, PMP, ISTQB Advanced / Test Manager, LOMA / insurance credentials.