Operations Specialist

Salary:
Location: Remote

This is an international contractor role paid in USD

About Your Startup Operations

Your Startup Operations is a boutique agency providing operational services to small businesses. We work primarily with small business owners in the United States and our vision is to give power to the people who own small businesses by delivering white glove service while maintaining flexibility, care, and affordability.

About the Position

We are looking for a highly organized, proactive, and solutions-oriented Operations & Client Success Specialist to help U.S.-based small-business owners improve their operations, implement effective systems, and successfully delegate responsibilities to their Virtual Assistants (VAs).

You will work directly with business owners to understand their challenges, develop processes and SOPs, and ensure their VAs have the structure, training, and accountability needed to succeed.

This is a client-facing, hands-on role for someone who enjoys solving complex problems, leading conversations, and turning ideas into actionable systems. You should be comfortable taking ownership, managing multiple client relationships, and spending much of your day on calls.

Our SCORE Values

• Solution-focused: Think critically and propose solutions independently.

• Curiosity: Ask questions and actively seek understanding.

• Ownership: Take full accountability and responsibility for your role.

• Resourcefulness: Use all available resources to solve challenges or answer questions.

• Excellence: Deliver high-quality work and exceptional results.

Who You Are

• You are exceptionally organized and can manage multiple clients, projects, and priorities simultaneously.

• You are proactive, resourceful, and comfortable solving problems independently.

• You can confidently lead conversations with business owners and guide them toward practical solutions.

• You enjoy understanding how businesses operate and identifying opportunities for improvement.

• You can take unclear ideas and turn them into structured processes and actionable plans.

• You communicate clearly, professionally, and confidently, even during challenging conversations.

• You enjoy coaching others and helping them become more effective and independent.

• You take ownership of outcomes and follow through without constant supervision.

• You thrive in a fast-paced, client-facing environment and genuinely enjoy working with people.

Hint: On your first interview, mention which SCORE value you most align with at the end of the interview for huge bonus points.

Responsibilities

• Serve as the primary point of contact for multiple clients, building strong relationships and understanding their operational needs.

• Lead client onboarding, kickoff meetings, process-mapping sessions, and ongoing operational discussions.

• Identify operational gaps, inefficiencies, and opportunities to improve clients' businesses.

• Develop and implement SOPs, workflows, systems, and operational improvements.

• Translate business owners' goals and ideas into clear responsibilities, processes, and measurable outcomes.

• Train and coach VAs on client expectations, workflows, tools, and responsibilities.

• Monitor VA performance, provide actionable feedback, and address challenges proactively.

• Facilitate performance reviews and help establish clear expectations and accountability.

• Support clients and VAs throughout their first 90 days together, ensuring a successful working relationship.

• Resolve communication gaps, operational challenges, and misalignment between clients and VAs.

• Manage multiple client projects, deadlines, and deliverables while maintaining exceptional service.

• Identify opportunities for automation, process optimization, and continuous improvement.

Role Requirements

• 3+ years of professional experience in business operations, operations management, process improvement, operations consulting, client implementation, or a related field.

• Experience working directly with U.S.-based or international clients, business owners, or senior stakeholders.

• Hands-on experience creating SOPs, documenting workflows, and implementing operational improvements.

• Experience training, coaching, supervising, or managing team members.

• Excellent written and spoken English, with confidence leading professional client meetings.

• Strong business acumen and ability to understand different business models and operational challenges.

• Exceptional organization, project management, and attention to detail.

• Strong problem-solving skills and ability to turn ambiguous requests into actionable plans.

• Comfortable providing constructive feedback and navigating difficult conversations.

• Ability to manage multiple client relationships and projects independently.

• Experience using project management, CRM, and workflow management tools.

• Comfortable spending approximately 60–80% of the workweek on live calls with clients and team members.

• Availability to work U.S. business hours.

• Reliable primary and backup internet connections.

Nice to Have

• Experience managing or working with Virtual Assistants or distributed teams.

• Experience supporting small businesses, entrepreneurs, or startups.

• Background in operations consulting, client success, or business process optimization.

• Familiarity with ClickUp, GoHighLevel, HubSpot, or similar platforms.

• Experience developing KPIs, performance metrics, and accountability systems.

• Experience implementing operational systems, automations, or scalable business processes.