Desktop Support Engineer

Title: Desktop Support Engineer with Banking client exp
Location: New Canaan or Hamden CT (Hybrid)
Duration: 1+ year/contract
Interview: Video interview
Must have recent Banking client exp

REQUIRED QUALIFICATIONS

• 3–7 years of desktop support or end-user computing experience.

• Strong working knowledge of Windows 10/11, Microsoft 365, and Active Directory.

• Experience imaging, deploying, and configuring endpoints and peripherals.

• Experience with endpoint management tools (e.g., Intune, SCCM/MECM, or similar).

• Familiarity with ticketing systems and ITIL-based support processes.

• Ability to work onsite 3 days per week at either the New Canaan or Hamden, CT office.

• Strong customer service skills and clear communication with non-technical users.

PREFERRED QUALIFICATIONS

• Experience supporting a banking or financial services environment, including branch technology.

• Prior involvement in a core banking conversion, ideally Jack Henry.

• Familiarity with security and regulatory expectations for financial institutions.

• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop/Endpoint Administrator, or equivalent.