Issue Resolution Specialist

RESPONSIBILITIES

Kforce has a client in Atlanta, GA that is seeking an Issue Resolution Specialist.

Summary

The ISE Issue Resolution Specialist is tasked with resolving issues logged by the MET and third party associates in our stores when executing projects. The Specialist will be tasked with leveraging training, issues matrices, and departmental knowledge to drive expedited resolution and allow in-store labor teams to complete projects as quickly as possible.

Key Tasks

• Review issues logged by MET or third party labor associates related to projects being executed in our stores
• Assess issue, determine resolution, and deploy necessary adjustments and/or items to enable completion
• Train on upcoming projects to ensure good base knowledge before execution begins
• Escalate pervasive issues which require departmental support

REQUIREMENTS:

• High School diploma and/or GED required
• 1+ years of experience
• Microsoft Office Suite experience including Excel, PowerPoint, Project, and Word
• Highly organized
• Excellent written and verbal communication skills
• Strong ability to multi task and handle competing priorities at once
• Strong decision making and problem solving skills

Nice to Have:

• Prior issue resolution or call center experience
• Strong written and verbal communications skills
• Presentation and facilitation skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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