Call Center Level 2 SharePoint consultant - client will have face to face interview

Call Center Level 2 SharePoint consultant

Location:  Albany NY – 100% On-site – local candidates preferred

Travel: None

 Pay rate :- $70-75/hr

Role Type Approximation   - PLEASE READ THIS SECTION BEFORE APPLYING TO THIS POSITION

• Administrator / Functional Consultant (55%)              SharePoint administration, permissions, content management, governance, stakeholder coordination, operational readiness
• User Experience (UX) (35%)  Site design, navigation, information architecture, usability, findability, user adoption
• Developer (10%)  Mentions Power Apps and SharePoint, but no coding, custom development, APIs, SPFx, PowerShell, C#, or JavaScript development

Core Duties and Responsibilities:

• Site design, structure, and user experience
• Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure.
• Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
• Maintains an inventory of pages and sections.
• Content management and readiness coordination
• Coordinates content intake and population across contributors.
• Ensures content is organized, findable, and formatted for efficient use during live calls.
• Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
• Requirements definition for the SharePoint intranet and knowledge base PowerApps
• Translates call center operational needs into requirements for navigation, search behavior, and day-to-day usability.
• Defines and documents expectations for connected tooling (for example, Power Apps components), including performance, user volume, accessibility, and availability.
• Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
• Stakeholder management, handoffs, and dependency tracking
• Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
• Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.
• Access controls, permissions, and operational readiness
• Defines role-based access and editing permissions, including admin, editor, and read-only tiers.
• Identifies, escalates, and supports resolution of SharePoint permissions and access issues.
• Progress communication and documentation
• Produces walkthrough materials and recordings to support review and onboarding.
• Maintains clear meeting documentation, action items, and status updates to keep partners aligned and delivery predictable.

Job Qualifications:

• Bachelor's Degree.
• 6 years of relevant experience.
• An equivalent combination of advanced education, training, and experience will be considered