User Researcher

As a User Researcher, you will work alongside a team of creative and passionate UX Design specialists dedicated to crafting user-centred designs for digital products and services. Operating across multiple clients and industries, you will champion the value of User-Centred Design (UCD) as a core delivery best practice.

Key Responsibilities

• Research Planning & Execution: Lead on planning, recruiting, and conducting user research sessions (both remotely and face-to-face) to support digital client services and projects.
• End-to-End Ownership: Manage the complete research lifecycle—from developing user recruitment briefs and conducting sessions to session analysis, report writing, and playbacks to teams and stakeholders.
• Strategic Influence: Align research activities to influence and support decision-making, and collaborate with product owners and service managers to devise focused research strategies.
• Material Development: Convert concepts and emerging findings into high-quality stimulus materials.
• Collaboration & Translation: Work closely with designers and developers to turn user data and insights into actionable requirements that feed into prototype development and influence product direction.
• Agile Delivery: Participate in design and delivery as part of Agile Scrum teams, identifying and progressing client issues while advocating for users.
• Team Growth: Collaborate with the UX & Design Team to share knowledge, acquire new skills, and design transformational services.

Essential Requirements & Experience

• Relevant professional experience as a User Researcher.
• Direct experience working with the Government Design System (GDS) or adhering to GDS standards.
• Proven experience working as part of an Agile Scrum team .
• Strong capability in advocating for users and helping teams and stakeholders navigate a user-centred design process.
• Security Clearance: Subject to satisfactory BPSS and SC security clearance, requiring 5 years of continuous UK address history (typically with no periods of 30 consecutive days or more spent outside the UK) at the time of application.

Benefits & Perks

• Competitive basic salary
• 25 days of vacation per year
• Private medical insurance
• 3 extra days of leave per year dedicated to charitable work of your choice