Head of Sales Dental

Internet Sales & CRM Focus
GMC of Vacaville – Vacaville, CA
GMC of Vacaville is looking for an experienced
Automotive Sales Manager to join our leadership team. This is a true Sales Manager role. You will desk deals, manage salespeople, close customers, protect gross, and help drive new and used vehicle volume. However, we are specifically looking for a manager who is exceptionally strong with internet sales, CRM management, BDC processes, lead follow-up, and appointment conversion
.

We want someone who can manage the floor while also being the person who knows exactly what is happening inside the CRM.

Responsibilities
Desk new and used vehicle deals
Coach, train, and manage the sales team
Assist salespeople with closing customers
Maximize gross while maintaining a strong customer experience
Manage internet leads and digital opportunities
Monitor CRM activity and salesperson follow-up
Ensure every lead is worked properly and consistently
Monitor response times, contact rates, appointments, shows, and closing ratios
Improve appointment-setting and appointment-show performance
Manage unsold showroom follow-up
Re-engage aged and lost opportunities
Monitor inbound phone opportunities
Work with the BDC and sales team to improve lead conversion
Review overdue tasks and untouched leads daily
Help build and improve CRM workflows and follow-up processes
Monitor lead distribution and salesperson performance
Analyze lead sources and digital sales performance
Conduct daily sales meetings and individual coaching
Assist with trade appraisals and used vehicle acquisition
Help manage new and used inventory
Work closely with Finance to improve deal structure and profitability
Maintain strong CSI/NPS and online reputation performance
Recruit, train, and develop salespeople
The Manager We’re Looking For
We want a hands-on Sales Manager who understands both traditional dealership sales and modern digital retailing.

You should be comfortable working a deal at the desk, taking a turn, coaching a salesperson, and then opening the CRM and identifying exactly where opportunities are being lost.

You should understand

Internet lead management
CRM accountability
BDC processes
Response time
Contact percentage
Appointment-set percentage
Appointment-show percentage
Lead closing percentage
Unsold follow-up
Phone conversion
Database mining
Lead-source performance
Salesperson activity and accountability
We are looking for someone who believes every lead matters and every opportunity should be followed until the customer buys or tells us to stop.

Qualifications
Automotive Sales Manager experience preferred
Strong desking and deal-structuring ability
Strong closing and negotiation skills
Excellent understanding of automotive CRM systems
VinSolutions experience is a major plus
Internet Sales or BDC management experience is a major plus
Strong understanding of lead management and digital sales processes
Ability to coach and hold salespeople accountable
Strong analytical and organizational skills
Experience managing new and used vehicle sales
Comfortable managing both showroom and internet customers
Strong communication and leadership skills
Bilingual English/Spanish is a plus
Valid driver's license and acceptable driving record
What Success Looks Like
This manager will be expected to help drive:
New vehicle volume
Used vehicle volume
Department gross
Internet lead closing percentage
Appointment-set percentage
Appointment-show percentage
Faster lead response times
Higher customer contact rates
Better CRM utilization
Fewer untouched and overdue leads
Increased salesperson productivity
Strong CSI/NPS performance
We want a Sales Manager who doesn't just ask, “How many cars did we sell?”
We want someone who also asks:
How many leads did we receive?

How many did we contact? How many appointments did we set? How many showed? How many did we sell? And where did we lose the rest? Compensation
Competitive, performance-based compensation package with strong earning potential. Compensation may include incentives based on:
Department gross
New vehicle volume
Used vehicle volume
CSI/NPS
Internet closing performance
Appointment performance
Overall dealership objectives
Why GMC of Vacaville? We are building a stronger, more accountable sales culture and are looking for a manager who can help take our sales process to the next level.

If you are a strong automotive Sales Manager who knows how to desk deals, close customers, coach a team, and master the CRM
, we want to speak with you. GMC of Vacaville — Expect the Best. Apply with your resume and tell us about the sales teams, internet departments, or CRM processes you have successfully managed.