Business Operations Specialist I

The Business Operations Specialist I supports the Security Systems Support (SSS) team, which ensures the safety, continuity, and operational readiness of Navy Federal’s branches, microsites, and campus locations. This role assists with access control processes, including issuing, activating, modifying, and deactivating system and physical access, while supporting compliance with Global Security standards. The specialist collaborates with multiple teams to support daily operations and special projects and performs work in accordance with established policies and procedures to help maintain a secure and efficient operating environment.

• Provides administrative and operational support for day-to-day business unit functions.
• Completes and monitors internal processes and performs quality control to ensure adherence to policies, procedures, regulations, and established practices.
• Assists with administering operational workflows, processes, and procedures.
• Assists with system or process enhancements, including testing, documentation, and staff support as needed.
• Serves as a point of contact for routine business unit matters and assists with resolving or coordinating customer and operational issues.
• Develops an understanding of business unit functions and their relationship to other areas of the organization.
• Provides backup administrative and operational support during periods of increased business volume.
• Compiles, researches, reviews, and organizes data and information to support business operations and management reporting.
• Prepares reports, summaries, charts, instructions, reference materials, and other business documentation.
• Assists with reviewing audit findings, procedural documentation, and other business requirements.
• Maintains awareness of applicable business requirements, policies, procedures, and operational standards.
• Works under general supervision and follows established procedures in completing assigned responsibilities.
• Performs other related duties as assigned.

• Ability to follow and interpret instructions and procedures to accomplish assignments
• Proficiency with Microsoft Office and common business applications.
• Progressively responsible experience that demonstrates knowledge, understanding, and application of operational support skills, methods, and procedures
• Ability to adapt to new technologies
• Ability to provide exceptional customer service
• Ability to work independently and in a team environment
• Effective interpersonal, verbal, and written communication skills
• Effective research, analytical, and problem solving skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective organizational, planning and time management skills
• Light travel required

Desired Qualifications

• Education above the high school level with course concentration in business, administrative, communications, technology, or related field from an accredited college/university

Additional Information

Hours:

• Monday - Friday, 3:00PM - 11:30PM; Occasional Saturdays

Location:

• 141 Security Drive, Winchester, VA 22602