Manager - Warehouse Operations - Contract Logistics

Warehouse Operations
•    Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
•    Ensure smooth execution of customer-specific contract logistics requirements.
•    Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
•    Optimize warehouse space utilization and material flow processes.
Inventory Management
•    Ensure accurate inventory control through cycle counts and stock audits.
•    Investigate inventory discrepancies and implement corrective actions.
•    Maintain inventory accuracy in WMS/ERP systems.
Team Management
•    Lead, train, and supervise warehouse staff, supervisors, and shift teams.
•    Plan manpower allocation and shift scheduling based on operational volumes.
•    Drive employee engagement, discipline, and productivity improvements.
Customer & SLA Management
•    Ensure adherence to customer SLAs and operational commitments.
•    Coordinate with customers for issue resolution, reporting, and operational reviews.
•    Maintain high service quality and customer satisfaction.
Process Improvement
•    Identify opportunities for cost reduction and operational efficiency.
•    Implement Lean, Kaizen, 5S, or continuous improvement initiatives.
•    Drive automation and digital adoption where applicable.
Compliance & Safety
•    Ensure compliance with EHS, statutory, and company policies.
•    Maintain warehouse safety standards and conduct regular audits.
•    Ensure proper documentation and adherence to SOPs.
Coordination & Reporting
•    Coordinate with transportation, procurement, and customer service teams.
•    Prepare MIS reports on warehouse performance and productivity metrics.
•    Support budgeting and cost control initiatives.