Facilities Management Supervisor

Building Operations & Maintenance | Work Order Management | Life Safety

Company: SPS North America
Reports to: Client Manager
Travel: Up to 25%

Job Overview

SPS North America is seeking a proactive, detail-oriented Facilities Management Supervisor to oversee building operations, maintenance, workplace readiness, and life-safety compliance within a high-profile corporate environment.

This role is responsible for maintaining a safe, fully operational, and professionally presented workplace while ensuring facilities requests, preventive maintenance, building systems, and vendor services are managed effectively. Serving as a key liaison among the client, property management, building engineering, IT, and third-party vendors, the Facilities Management Supervisor will proactively identify operational risks, resolve issues, and maintain high service standards.

The ideal candidate combines strong technical facilities knowledge with exceptional communication, accountability, and problem-solving skills. Experience supporting corporate offices, financial services environments, or other high-expectation workplaces is highly desirable.

Key Responsibilities

Building Operations & Maintenance

• Oversee daily building operations, maintenance activities, and workplace infrastructure, including HVAC, electrical, plumbing, mechanical, and environmental systems.

• Manage the full work order lifecycle, including intake, prioritization, assignment, tracking, escalation, communication, and resolution, ensuring compliance with established SLAs.

• Conduct daily site walks and scheduled inspections to identify deficiencies and maintain workplace readiness.

• Coordinate preventive maintenance programs, repairs, building inspections, and corrective actions.

• Monitor building conditions and proactively address issues that could affect employee comfort, business continuity, or operational performance.

• Oversee janitorial services, waste management, pest control, plant care, furniture maintenance, storage areas, and facilities supplies.

• Maintain accurate work order records, asset inventories, inspection reports, and operational documentation.

Life Safety & Risk Management

• Support workplace safety programs, emergency preparedness, business continuity, and life-safety compliance.

• Coordinate emergency evacuation procedures, building drills, and incident response activities.

• Partner with property management and engineering teams on fire protection systems, emergency generators, elevators, water events, security incidents, and other facility emergencies.

• Document incidents, coordinate corrective actions, and ensure appropriate escalation and after-hours response procedures are followed.

Client & Stakeholder Partnership

• Serve as a primary facilities contact for the client, property management, building engineering, and service providers.

• Maintain clear, timely communication regarding service requests, building conditions, planned maintenance, outages, and operational disruptions.

• Partner with IT and workplace teams on facilities-related technology, including meeting room infrastructure, digital signage, access control, occupancy sensors, and service-management platforms.

• Collaborate with Facilities Management, Workplace Experience, and Hospitality teams to deliver a seamless workplace experience.

• Escalate critical issues promptly and provide updates through resolution.

Vendor & Contractor Management

• Coordinate third-party vendors and contractors to ensure work quality, timely completion, safety, and contract compliance.

• Monitor vendor performance against service expectations, SLAs, and established quality standards.

• Conduct vendor inspections and quality-assurance reviews, identifying opportunities for improved performance and cost efficiency.

• Coordinate maintenance projects, workplace enhancements, repairs, and capital-improvement activities.

Workplace Readiness & Operational Excellence

• Conduct opening, midday, and closing inspections to ensure all floors, meeting rooms, common areas, pantries, and support spaces are ready for use.

• Maintain a polished, safe, and fully functional workplace consistent with client expectations.

• Support workplace events and special initiatives through facilities coordination and logistical preparation.

• Maintain accurate operational reporting, incident logs, work order tracking, and continuous-improvement initiatives.

Qualifications & Experience

• Experience in facilities management, building operations, maintenance, or corporate workplace services.

• Working knowledge of HVAC, electrical, plumbing, mechanical systems, and building infrastructure.

• Experience managing work orders, preventive maintenance, inspections, and service-level commitments.

• Familiarity with building management systems (BMS), computerized maintenance management systems (CMMS), and service ticketing platforms.

• Experience coordinating vendors, contractors, property management, and building engineering teams.

• Knowledge of workplace safety, emergency response, life-safety procedures, and regulatory compliance.

• Strong organizational, communication, documentation, and problem-solving skills.

• Ability to prioritize competing demands, manage escalations, and work independently in a fast-paced environment.

• Professional demeanor and the ability to interact effectively with executives, employees, clients, and service partners.

Core Competencies

• Facilities Operations & Maintenance

• Work Order and Preventive Maintenance Management

• HVAC and Building Systems Oversight

• Life Safety and Emergency Preparedness

• Vendor and Contractor Management

• SLA Compliance and Service Delivery

• Workplace Inspections and Operational Readiness

• Facilities Technology and CMMS Platforms

• Incident Management and Escalation

• Client Relationship Management

• Risk Mitigation and Continuous Improvement

Physical Requirements

• Ability to stand, walk, bend, and kneel for extended periods as required for inspections and facilities operations.

• Ability to frequently lift or move items weighing 40 pounds or more and transport packages using standard wheeled carts with a load capacity of 60 pounds.

• Manual dexterity to operate standard office equipment and enter information into service-management systems.

• Ability to use a telephone and computer simultaneously and perform tasks requiring close and distance vision, focus adjustment, and color differentiation.

Travel Requirements

Up to 25% travel may be required to support multiple client locations, regional offices, operational sites, and business meetings.

Other Duties

Responsibilities may evolve based on client requirements, operational priorities, and business needs. The successful candidate must demonstrate sound judgment, ownership, discretion, and a proactive approach to maintaining a safe, reliable, and exceptional workplace.