Genesis Operations Support

Job responsibilities

• Genesis Operations Support – As a Genesis Operations, you will operate and improve highly available production systems across bare-metal and cloud environments. You will focus on reliability, scalability, observability, incident management, infrastructure automation, and TOIL reduction, while collaborating with Application, Infrastructure, Network, Security, Database, and DevOps teams.

• Genesis / Bare-Metal Infrastructure, Linux Administration
• Bare-metal provisioning: PXE/iPXE, DHCP, BMC, IPMI, Redfish, iDRAC/iLO
• Terraform, Ansible, Infrastructure as Code
• Python, Bash, Go
• Jenkins, GitHub Actions, GitLab CI/CD
• Prometheus, Grafana, Datadog, Splunk, ELK, OpenTelemetry
• Networking: TCP/IP, DNS, HTTP/HTTPS, TLS, proxies, load balancing

• 8+ years of experience in DevOps, Production, Infrastructure or Systems Support.
• Strong hands-on Linux administration and production troubleshooting experience.
• Need a technical support professional with strong experience in end-user support and excellent clear communication skills.
• Operate and maintain Genesis/bare-metal infrastructure and automate server lifecycle management.
• Define and maintain SLIs, SLOs, SLAs and error budgets for critical services.
• Build monitoring, alerting, logging, dashboards and distributed tracing solutions.
• Automate infrastructure provisioning and configuration using Terraform/Ansible and scripting.
• Manage/troubleshoot Kubernetes, containerized workloads, networking, storage and deployments.
• Handle P1/P2 incidents, service restoration, RCA, postmortems and preventive actions.
• Troubleshoot across Linux, networking, DNS, load balancers, storage, Kubernetes, databases and applications.
• Identify repetitive operational activities and automate them to reduce TOIL.
• Perform capacity planning, performance tuning and infrastructure optimization.
• Maintain runbooks, operational procedures, production-readiness and disaster-recovery documentation.
• Participate in on-call support and collaborate across engineering teams to improve reliability and resilience.
• Perform application repaves and support end users in scheduled datacenter activities (including weekends when needed).