Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Brisbane, Queensland, Australia
Job Description
Bendigo Bank is seeking a Quality Assurance & Governance Lead to design and mature our enterprise QMF across third-party service delivery partnerships. You will lead QA Specialists, own Line 1 risk, and ensure external partners meet quality, customer care, and prudential standards.
Key responsibilities include designing the QMF to ISO 9001 and CPS 230, leading QA operations, and driving CAPAs. The role emphasizes stakeholder collaboration and continuous improvement in a hybrid work model.
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