Recently postedOperations & Project Management

Program Manager

Aditi ConsultingNew York, NY🇺🇸United StatesPosted 11 Nov 2026

Quick overview

Salary$89 - $94/hr

SeniorityMid Senior

Work modeHybrid

LocationNew York, NY, United States

Job description

Payrate: $89.00 - $94.00/hr.
Summary:
You will work through outsourcing partners, regional leads and internal specialist teams in a fast-paced, cross-functional environment. Regional leads own their results; you own an independent, evidence-based view of where quality and product outcomes are falling short, and the recommendations that close the gap. The person who does well here is able to combine intuition, data and domain expertise to deliver results, is comfortable in operational detail, and is able to bring others along without direct authority.
Key responsibilities:

Quality and product outcomes:

Own the quality measurement system for the calls: an automated evaluation that scores close to every recorded call, with a human review loop that keeps it honest, and the standard both hold the operation to
Run a monthly quality review across sites and product focuses: how quality is trending, where it is not meeting the bar, and the top three recommendations to adjust globally. Regional leads and partners then own the fix and account for the result
Maintain and sharpen the metrics that show whether a call changed what a creator went on to do, simple enough that regional leads and partners manage to them month on month but sophisticated enough to actually deliver the outcomes we care about
Analyse and understand what’s happening on our calls to find what drives outcomes, and feed it back into our treatments - scripts, training and the pitch - working with the teams who own them

Operations, innovation and AI:

Bring AI further into the operation, including AI-assisted and AI-native calling, working through vendor, privacy and contracting requirements properly rather than around them
Work with engineering and operations on the tooling and processes that reduce manual load on regional leads; accept a workaround with an explicit expiry date, not a permanent one
Support the operating rhythm with partners, including performance management of partner delivery against target
Take on cross-cutting priorities as they arise, shaped to the strengths of the person in the role

Minimum experience:

8+ years in consulting with direct accountability for an operation delivered by a third party, or similar tenure in outsourcing, vendor or programme management
A strongly quantitative, analytical approach: able to frame a question, interrogate the answer, and say honestly how much confidence it deserves
Experience building quality or measurement frameworks and turning insight into scaled, measurable results
A track record of delivering through teams outside your reporting line, across several countries and time zones
Comfortable inheriting live work mid-flight, where priorities move and the pace is unrelenting
Project/ program management or management consulting

Preferred experience:

Experience working in a large modern tech business
Applied AI or automation in an operational setting
Operations tooling, product or programme management in a modern tech business
Experience of the creator economy, influencer marketing or digital partnerships
Ability / experience vibe coding

Pay Transparency: The typical base pay for this role across the U.S. is: $89.00 - $94.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
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