Manager - Digital Operations| Chennai

To manage digital payment operations through oversight of reconciliation, settlement, dispute management, operational controls, vendor governance, and regulatory compliance while driving process improvements, operational efficiency and risk management objectives.

• Manage reconciliation, settlement, and chargeback processes to ensure accuracy and mitigate operational and financial risks.
• Oversee dispute management and customer grievance resolution and ensure timely processing of debit, credit, and adjustment transactions.
• Monitor operational controls, service levels, productivity metrics, and turnaround times across digital payment operations.
• Drive automation, process enhancement, and operational efficiency initiatives to strengthen controls and improve service delivery.
• Manage implementation of regulatory, business, and system-related changes across digital operations.
• Ensure timely preparation of MIS, regulatory reports, settlement reports, and management dashboards.
• Manage relationships with payment networks, vendors, and service providers and ensure adherence to contractual obligations and service levels.
• Conduct vendor governance reviews and ensure compliance with RBI outsourcing guidelines and internal policies.
• Oversee merchant settlements, interchange claims, and related payment processing activities.
• Review operational processes, controls, and agreements to strengthen governance, compliance, and operational risk management.

Experience: 6 to 10 years

Qualifications: Graduation/ Post‑Graduation (Any specialization)