Senior Customer Success Manager

job summary:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

- Minimum 7 years of related work experience; OR equivalent work experience

- Creativity with comfort running projects independently

- Improve complex issues through analysis and resolution

- Succeed in working collaboratively

- ServiceNow accreditations or certifications a plus

- Ability to provide independent comprehensive services

- Experience resolving issues through analysis

- Strategic technology industry knowledge

- Comfortable with learning and explaining technical products or services

- Ability to manage multiple customers and priorities simultaneously.

- Applies AI tools to streamline workflows, generate insights, and support strategic initiatives under guidance.

- Understands core AI concepts, ethical considerations, and platform capabilities, and can explain their application in customer contexts with support.

location: Telecommute

job type: Contract

salary: $90 - 100 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

1. Oversee the engagement and outcomes for customers in your portfolio.

2. Ensure customers are technically healthy and on the most recent version of our product.

3. Leverage existing Success Plays to assist customers, but also assist new Success Plays

4. Work with customers to create new use case/success stories.

5. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

6. Guide other ServiceNow teams to address customer issues.

7. Oversee projects identified by leaders.

8. Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem.

qualifications:

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

- Minimum 7 years of related work experience; OR equivalent work experience

- Creativity with comfort running projects independently

- Improve complex issues through analysis and resolution

- Succeed in working collaboratively

- ServiceNow accreditations or certifications a plus

- Ability to provide independent comprehensive services

- Experience resolving issues through analysis

- Strategic technology industry knowledge

- Comfortable with learning and explaining technical products or services

- Ability to manage multiple customers and priorities simultaneously.

- Applies AI tools to streamline workflows, generate insights, and support strategic initiatives under guidance.

- Understands core AI concepts, ethical considerations, and platform capabilities, and can explain their application in customer contexts with support.

skills:

AI-powered tools,AI,ServiceNow,Creativity,decision-making,ethical considerations,primary point of contact,problem-solving,strategic initiatives,Customer Success,customer satisfaction,innovations,metrics,mitigation strategies,running projects,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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