Customer Success Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Customer Success Manager for a contract assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role.

Responsibilities:

• Accountable for overall customer success including renewals, adoption, health, and satisfaction.
• Builds success plans, networks within accounts, drives adoption of Adobe Experience Cloud products, identifies risk and leads "get well " plans, acts as internal voice of the customer, and contributes to ongoing process improvements.

Required Skills:

• SaaS/digital marketing Customer Success experience
• strong communication, consulting, and conflict navigation
• program management within large organizations
• executive-level facilitation and C-suite presentations
• account planning
• ability to prioritize under pressure
• knowledge of digital marketing/media software.
• Program Management - navigating large orgs, driving change across groups
• Executive Facilitation - leading C-suite meetings, workshops, and presentations
• Account Planning - customer success plans, strategy/roadmap alignment
• Customer Engagement Modeling - tracking and evolving business goals
• Data-Driven Adoption Analysis - using data to track progress along a maturity curve
• Conflict Mediation - navigating and resolving friction across stakeholders
• Digital Marketing Platform Knowledge - Adobe Experience Cloud specifically, broader martech familiarity

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.