Desktop Support Engineer

Job ID: TN-66166

Onsite/Local Desktop Support Engineer/Deployment Technician (travel) with hardware/peripherals/ install/configure/troubleshooting experience

Location: Nashville, TN (DOT)
Duration: 12 Months
Travel will be required to these cities: Nashville, Knoxville, Chattanooga, Jackson

Qualifications:
High school diploma or equivalent required; technical certifications a plus
Prior experience in IT deployment, hardware installation, or similar role preferred
Strong problem-solving and communication skills
Valid drivers license and reliable transportation

Job Description: We are seeking a motivated and detail-oriented individual to join our IT Deployment Team. As a member of this team, you will be responsible for the delivery, installation, configuration, and support of laptops across various TDOT locations. You will work collaboratively with other team members to ensure efficient deployment of technology assets while maintaining a high level of customer service.

Key Responsibilities:
Deliver, install, and configure computers
Prepare workstations, peripherals, and software for deployment
Maintain accurate records of equipment deployment and status
Troubleshoot and resolve technical issues on-site or remotely
Follow safety procedures and best practices during deployment activities
Communicate effectively with end users and team members
Maintain organization and cleanliness of deployment storage areas
Travel to different TDOT sites as required, including travel across the state of Tennessee (travel expenses will be reimbursed by state guidelines)

Physical Requirements:
Must be able to lift, push, and carry equipment weighing up to 50 pounds
Must be able to stand, walk, bend, and reach for extended periods during deployments

Work Environment:
Fast-paced, team-oriented environment
May involve travel between multiple work locations across Tennessee (travel expenses reimbursed by state guidelines)