Salesforce Service Cloud Functional Consultant

RESPONSIBILITIES:
Kforce has a client in Armonk, NY that is seeking a Salesforce Service Cloud Functional Consultant that has experience delivering Salesforce Discovery and Implementations.

Summary:
The candidate will facilitate workshops, stakeholder management, problem solving, document business process flows, and document user stories and solutions.

REQUIREMENTS:
* Service Cloud Certified
* 3+ years of Salesforce experience in a Business Analyst, Functional Consultant, Administrator, or similar role
* Hands-on experience configuring salesforce
* Hands-on experience with no-code automation
* Data and integration and familiarity with AI and modern tools
* Experience supporting Salesforce Service Cloud implementations
* Strong understanding of standard Salesforce functionality and configuration
* Experience gathering requirements and writing user stories in Agile environments
* Knowledge of Salesforce security concepts including profiles, permission sets, role hierarchy, and sharing rules
* Experience configuring queues, assignment rules, and Omni-Channel routing
* Strong documentation, communication, and stakeholder management skills
* Ability to work effectively across business and technical teams
* Experience supporting offshore and onshore project delivery teams

Preferred Qualifications:
* Salesforce Administrator Certification
* Salesforce Business Analyst Certification
* Salesforce Service Cloud Consultant Certification
* Experience supporting Salesforce migrations or org consolidation projects
* Experience with contact center or customer service operations
* Familiarity with AWS Connect, CTI, or customer support integrations
* Experience supporting UAT, training, and change management activities

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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