Customer Implementation, Solutions & AI Specialist

Customer Implementation, Solutions & AI Specialist

Location: North Sydney, AU

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

Part implementer, part developer, part AI practitioner. Fully hands-on.

SUNIX builds the practice management software that optometry practices across Australia and New Zealand run their day on. We're now moving those practices from our established platform to SUNIX Vision NEXT Generation, our cloud platform, and we need someone who can take a practice from "here's how we work today" to confidently running in the cloud.

This isn't a role where you log a ticket and move on. You'll follow problems the whole way through Customer -> Problem -> Analysis -> Solution -> Technology -> Delivery -> Outcome

Key Responsibilities

With customers

• Lead cloud implementations from discovery to go-live and beyond: configuration, data migration, training and adoption.
• Get to know how each practice really works and work out whether a problem is a genuine product gap or a configuration, data, training or process issue.

With code

• Dig into application code, data and integrations to diagnose issues, and turn customer needs into requirements our developers can build without guesswork.

With AI

• Use AI as a serious working tool across analysis, coding, documentation and testing.
• Turn what works into repeatable AI-assisted processes for SUNIX, and spot where AI can create real value for us and our customers.

Holding it all together

• Keep several implementations moving at once, coordinating customers, Development and Support so nothing falls through the cracks.

About You

• You've come from implementation, consulting, business analysis or customer success, and you can code. Or you've come from development and found you enjoy the customer side more than most.
• You already use AI properly: giving it context and constraints, breaking big tasks into stages, checking what comes back and knowing when not to trust it.
• You can explain technical things to a busy optometrist, and an optometrist's needs precisely to a developer.
• You take ownership, and you'd rather have variety than a narrow job boundary.

You don't need to be our most senior developer, or an expert in every technology. Curiosity, learning unfamiliar systems quickly and following problems through to the end matter more.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.