Technology

Service Desk Specialist - Junior in Bethesda, MD

Elegant Enterprise Wide SolutionsBethesda, MD🇺🇸United StatesPosted Oct 14, 2026

Why This Role Stands Out

This hybrid Service Desk Specialist role at Elegant Enterprise Wide Solutions offers an exceptional opportunity to kickstart your IT career, developing critical troubleshooting and customer service skills within a reputable company. You'll thrive here if you're eager to learn, enjoy problem-solving, and are ready to contribute to a supportive team environment with the flexibility of remote work. Apply now to gain valuable experience and grow your technical expertise!

Quick Overview

Seniority

Junior

Work mode

Hybrid

Location

Bethesda, MD, United States

Posted

17 hours ago

Call CenterHelp DeskServiceNow

Job Description

Location: Bethesda, MD (Remote allowed)

Job Summary

Provide frontline support through phone, email, and web channels. Assist users with routine issues, document service requests, and escalate unresolved tickets according to established procedures.

Education and Experience

Associate degree or equivalent help desk or customer support experience.
1 3 years of experience in a help desk, customer support, call center, or IT service desk environment.

Technical Expertise

Customer service, ticket intake, ServiceNow or a similar customer service management tool, basic troubleshooting, and written and verbal communication.

Preferred Certifications