ServiceNow Support Specialist

Title: ServiceNow Support Specialist
Location: US (Remote)

About the role
ConglomerateIT is looking for a ServiceNow Support Specialist to implement, configure, and maintain the ServiceNow SIR bridge integration in a Security Incident Response environment. You'll work hands-on connecting ServiceNow to upstream voice and service platforms, keeping the integration stable and current.

What you'll do

• Implement, configure, customize, and update the ServiceNow SIR bridge from an AWS Connect and Salesforce Service Cloud Voice solution
• Maintain and refine the integration as requirements evolve

Requirements

• At least six (6) months of FTE experience implementing, configuring, customizing, and updating the ServiceNow SIR bridge from an AWS Connect and Salesforce Service Cloud Voice solution
• A current ServiceNow Certified Implementation Specialist Security Incident Response (CIS SIR) certificate may be substituted in lieu of this experience

Founded in 2014, is a global leader in delivering innovative IT solutions and services. Headquartered in the USA with a presence in the UK, Canada, and India, we specialize in offering industry-leading expertise and cutting-edge products that help our clients maximize their technological investments. Our focus on best-in-class solutions, a highly knowledgeable team, and proactive talent mapping ensure we remain at the forefront of the IT industry.

ConglomerateIT is driven by our Center for Excellence and Innovation, an initiative dedicated to keeping us ahead in a rapidly evolving technology landscape. We understand that building strong relationships is key to our success, and this commitment has enabled us to partner with Fortune 500 companies and leading system integrators worldwide. Our ability to provide local talent on a global scale ensures that we can meet the contingent project requirements of our clients efficiently and effectively.