Program Manager (Rain Focus & Event Management)

Start/End Dates: 11/23/2026 - 2/11/2027
Tax Work Location: US - Remote (open to onsite Menlo Park or NYC)
Job Title: Program Management - Program Manager III
Summary:
Drive adoption and change management for transition to Rain Focus as the events platform. Partner across marketing, events, and vendor teams to onboard users, build enablement, stand up a sustainable support model, and migrate off prior platforms.
Job Responsibilities:
Own the change enablement plan for the Rain Focus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams - Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters - Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to Rain Focus, including workflow mapping and template and config parity - Serve as the primary point of contact between stakeholders and the Rain Focus vendor team; triage enablement workstreams - Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements - Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership - Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition
Must Have Skills
Hands-on experience administering or enabling event management platforms, specifically
Experience with Rainfocus
Demonstrated experience leading tool adoption or platform migrations across cross-functional teams
Experience defining and tracking metrics and running programs to improve operational performance
Experience with Splast or Cvent
Strong stakeholder communication, documentation, and training delivery skills Enablement/Change Management experience
Training experience Marketing, specifically with events experience
Education/Experience:
5+ years of experience in change management, enablement, marketing or
5+ events operations, or program management
BA/BS degree in Marketing or Communications, nice to have but not a requirement.