Sales & Service Manager

Job Description
Bay Ridge Honda is looking for an experienced, hands-on
Automotive Service Sales Manager to lead and develop our service advisor team. This is not a position for someone who wants to manage from an office. We need a strong leader who can stay involved in the daily operation, hold advisors accountable, communicate with customers, and make sure every opportunity receives the proper follow-up. Oversee, coach, and support the service advisor team. Monitor open repair orders, customer updates, and advisor follow-up.

Contact customers regarding declined and previously recommended work. Help advisors present repairs and maintenance clearly and confidently. Handle escalated customer concerns and resolve issues professionally. Ensure customers receive accurate updates and realistic completion times. Track advisor performance, sales, gross profit, CSI, and other key metrics. Review inspections and repair recommendations for missed opportunities. Maintain accountability for appointments, workflow, callbacks, and customer communication.

Help create a consistent process from customer arrival through vehicle pickup. Automotive service advisor or service management experience. Strong sales, leadership, and customer service skills. Comfortable handling difficult customer situations. Ability to communicate effectively with advisors, technicians, and management. Experience with dealership management systems, preferably Reynolds and Reynolds. Someone who understands that customer experience and profitability must work together. Bay Ridge Honda is an established, family-operated dealership in Brooklyn.

We are building a service department centered around accountability, communication, professional development, and exceptional customer care. We are looking for someone who wants to make an impact, develop a team, improve the customer experience, and help take our service operation to the next level. Competitive compensation based on experience and performance. Apply today with your resume and a brief description of your automotive service leadership experience.