TMS IMPLEMENTATION DESIGN LEAD

Remote.TRANSPORTATION MANAGEMENT SYSTEM WITH IMPLEMENTATION AND MERCURY GATE EXP!

Seeking a highly experienced TMS Implementation Design Lead to lead and execute the release lifecycle for a fast-paced 3PL warehouse environment. This role is responsible for coordinating frequent system changes—including configurations, enhancements, and defect fixes—while ensuring operational stability across distribution centers.

The ideal candidate is hands-on, understands MercuryGate/Infios’ continuous update model, and can balance rapid delivery with the realities of warehouse operations (labor, throughput, customer SLAs).

Key Responsibilities
Release Planning (MercuryGate/Infios Focus)

• Own and manage the MercuryGate/Infios release cadence, including continuous updates, configuration migrations, and hotfixes
• Coordinate release windows aligned with 3PL operational constraints (cutoffs, peak seasons, client SLAs)
• Maintain a structured release calendar covering multiple sites and clients

Configuration & Deployment Management

• Manage promotion of MercuryGate/Infios configurations across environments (e.g., tenant-based lifecycle: DEV / TEST / STAGE / PROD)
• Ensure strict governance of:
• Configuration packages
• Extension deployments (if applicable)
• Integration touchpoints
• Validate environment readiness and data integrity prior to releases

Testing & Validation Oversight

• Coordinate functional testing and UAT with operations, super users, and IT teams
• Ensure test scenarios cover:
• Inbound/outbound flows
• Inventory accuracy
• Automation/system integrations (e.g., MHE, parcel, ERP)
• Validate production readiness using documented go-live criteria

Stakeholder & Client Communication

• Act as the central point of contact for:
• IT teams
• Warehouse operations leadership
• 3PL client representatives (where applicable)
• Communicate release scope, risks, impacts, and readiness clearly and concisely
• Lead go/no-go decision meetings for production releases

Operational Risk & Incident Management

• Identify risks specific to 3PL environments (e.g., multi-client configs, peak volume impacts)
• Coordinate mitigation strategies and contingency planning
• Lead HyperCare support post-release and manage incident triage
• Execute rollback strategies when needed with minimal operational disruption

Process Optimization & Continuous Improvement

• Establish and refine release management standards for MercuryGate/Infios
• Improve repeatability of deployments across sites and clients
• Identify opportunities for:
• Automation in release and testing processes
• Better alignment between product/config teams and operations
• Drive lessons learned from retrospectives into process improvements

Required Qualifications

• 5+ years of experience in Release Management, Deployment Management, or IT Delivery
• Hands-on experience with MercuryGate/Infios TMS (cloud-native platform required)
• Proven experience managing frequent, iterative releases in production environments
• Strong understanding of:
• TMS configuration management and promotion processes
• Multi-environment lifecycle (tenant-based environments)
• Integration dependencies (ERP, TMS, automation/MHE, parcel systems)
• Experience supporting live warehouse operations, preferably in a 3PL setting

Preferred Qualifications

• Experience in 3PL / contract logistics environments (multi-client, multi-site operations)
• Exposure to automation systems (conveyors, sorters, AMRs, etc.) integrated with TMS
• Familiarity with:
• MercuryGate/Infios extensibility framework
• API-driven integrations
• Experience working in Agile or product-driven delivery models
• ITIL or structured change/release governance background

Key Skills & Traits

• Deep understanding of warehouse operations impact vs system changes
• Strong execution mindset—not just coordination, but ownership
• Excellent stakeholder management across IT and operations
• Highly organized with strong attention to detail in high-frequency release cycles
• Calm under pressure, especially during go-live and peak periods
• Ability to manage complexity across multiple clients, sites, and configurations