BDC Sales Representative

Description

• **$1,000 SIGN ON BONUS AFTER 30 DAYS OF EMPLOYMENT!***

Great Lakes Honda of Short Pump is looking for a motivated, energetic, and customer-focused
BDC Sales Representative to join our growing Business Development Center!
If you are confident on the phone, enjoy talking with people, and are motivated by setting appointments and creating sales opportunities, we want to hear from you.
Our BDC team is a critical part of our sales operation. You will be the first point of contact for many of our customers and will play a key role in turning internet and phone inquiries into dealership visits and vehicle sales.
What You’ll Do
Respond quickly and professionally to inbound internet, phone, email, and chat leads
Make outbound calls to prospective customers and follow up consistently
Build relationships with customers and identify their vehicle needs
Qualify sales leads and schedule appointments for the Sales Team
Meet or exceed daily, weekly, and monthly appointment-setting goals
Follow up with customers who have not yet purchased
Confirm appointments and work to maximize show rates
Provide customers with accurate information regarding vehicles, availability, promotions, and dealership services
Maintain accurate customer information and detailed follow-up notes in the CRM
Work closely with Sales Managers and Sales Consultants to ensure a smooth handoff
Re-engage previous customers and unsold prospects to create additional sales opportunities
Deliver an exceptional customer experience on every call and interaction
Consistently follow dealership processes, call schedules, and BDC best practices
Requirements
What We’re Looking For
Previous BDC, call center, automotive sales, customer service, or sales experience preferred
1–3 years of automotive BDC or sales experience is a plus
Excellent verbal and written communication skills
Confident and professional telephone presence
Strong follow-up and organizational skills
Comfortable making a high volume of inbound and outbound calls
Motivated by goals, performance, and earning potential
Positive attitude and strong work ethic
Ability to multitask in a fast-paced environment
Comfortable working with computers and CRM systems
VinSolutions and CDK experience is a plus
Must be dependable and have excellent attendance
Great Lakes Auto Group is an

Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.