Founding Operations

About the Role

This is the first dedicated Operations and Customer Growth hire at a small, fast-moving AI enterprise content platform, working directly with the founders. You will own the onboarding and growth of an existing portfolio of 40+ B2B clients while building the scalable operating system that supports thousands of clients in the future. This role is central to how the company grows.

What You'll Do

• Onboard and manage relationships with B2B clients, acting as the primary point of contact for customer success and account health.

• Build playbooks, processes, and frameworks from scratch to support client onboarding, retention, and expansion.

• Define and track ROI metrics and customer health indicators to proactively identify risks and opportunities.

• Explain AI workflows clearly and credibly to both technical and non-technical stakeholders.

• Collaborate closely with the founders on go-to-market strategy, operations, and product feedback loops.

• Help scale the customer operations function as the client base grows significantly.

What We're Looking For

• Around 0.5 to 1+ years of experience in a startup environment, in customer success, account management, sales, or operations.

• Demonstrated experience owning B2B customer relationships in a high-ownership, client-facing role.

• Proven ability to build structure from scratch, whether a process, playbook, or team framework.

• Strong analytical and project management skills, with a track record of delivering complex, multi-stakeholder projects.

• Comfortable translating technical AI concepts for non-technical audiences.

• Fluent in both German and English, written and spoken, as the customer base is primarily German-speaking.

• Background in service or hospitality industries is a plus.

• Experience defining customer health or ROI frameworks, or enough product sense to diagnose issues and write clear engineering tickets, is a plus.

Compensation & Benefits

• Base salary: EUR 70,000 to 110,000 annually, depending on profile.

• Equity: 0.25% to 0.75% VSOP, depending on profile strength.

• Visa sponsorship: Not available.

Location

On-site in Munich, Bavaria, Germany.