Capability Lead - Dynamics 365 & Power Platform

Location: This role can be based in Sydney, Melbourne, Perth, Brisbane or Adelaide. We offer hybrid working arrangements.

Insight at a Glance

• 14,000+ engaged teammates globally
• Best Workplace in Technology and Best Workplaces in Australia
• in IT on Fortune's World's Best Workplaces list
• Recognised as a Great Place to Work in 13 countries
• $8.25 billion in revenue
• Received 35+ industry and partner awards in the past year

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the Role

Leadership: This role reports to Karthik Srinivasan, ANZ Delivery Manager - Dynamics 365 and Power Platform, who is based in Sydney. He fosters a culture of technical excellence, innovation, and continuous learning while empowering teams to deliver exceptional client outcomes.

As a Capability Lead - Dynamics 365 & Power Platform, you will own the technical direction and delivery excellence of our Dynamics 365 CRM and Power Platform capability. You will lead the technical execution of complex customer engagement platform modernisation programmes, enabling clients to migrate from legacy CRM and contact centre systems (Salesforce, Genesys, Cisco, Siebel) to modern Dynamics 365 solutions. You will balance hands on technical leadership with strategic capability development, mentor delivery teams, and drive innovation in customer engagement and low code architectures.

Along the way, you will get to:

• Lead technical architecture and delivery of Dynamics 365 CRM and Power Platform modernisation projects, ensuring quality, timelines, and budget adherence while managing complex technical risks
• Build reusable IP and accelerators including migration frameworks, proof of concepts, and reference architectures that scale across APAC and drive efficiency across engagements
• Mentor and develop delivery teams through technical guidance, training, and knowledge sharing, while contributing to hiring and building a culture of technical excellence
• Drive presales and client engagement by participating in discovery, solutioning, delivering technical presentations, and building trusted adviser relationships with client stakeholders

What We're Looking For

• 10+ years of CRM/customer engagement engineering and architecture with a proven track record delivering complex Dynamics 365 CRM and CCaaS modernisation programmes, including legacy platform migrations
• Strong technical background in Dynamics 365 (Sales, Customer Service, Customer Insights, Contact Centre), Power Platform (Power Apps, Power Automate, Power Pages, Copilot Studio), Dataverse, and cloud integration patterns
• Solution architecture and technical leadership experience with demonstrated success in defining technical standards, designing complex solutions, and mentoring delivery teams
• AI and innovation mindset with familiarity of Copilot in Dynamics 365, Copilot Studio agents, Azure AI services, and commitment to driving AI adoption in customer engagement solutions

What You Can Expect

• Dedicated career pathways and development
• Peer recognition and the opportunity to join our President's Club
• Volunteer Leave and Work Life Balance days
• Work From Anywhere Program for up to four weeks per year
• Employee Stock Purchase Plan
• Corporate discounts

We also focus on our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!