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Full timeCustomer Service

Client Service Coordinator

Exponential-eBridgend, Mid Glamorgan🇬🇧United KingdomPosted 22 Oct 2026

Why this role stands out

Advance your career at a high-growth tech leader that reinvests 95% of profits into its people, offering you a unique chance to make a tangible impact while enjoying an exceptional work-life balance through a flexible shift pattern. You will thrive in this role if you are a proactive problem-solver with a passion for excellence, eager to develop your skills within a collaborative, fast-paced IT environment. Apply today to join a reputable team that truly values your professional development and long-term success.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationBridgend, Mid Glamorgan, United Kingdom
ITIL

Job description

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Hours: 24/7 Shift Pattern - 2 Days (7 am-7 pm), 2 Nights (7 pm-7 am) and 4 Days off

Your new role:

  • Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs
  • Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs
  • Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers
  • Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met
  • Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language
  • Monitor systems and suppliers to proactively identify any issues that may affect Exponential-e customers
  • To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the management for service improvement

What you ll need to succeed:

  • Strong customer service focus with excellent verbal and written communication skills
  • Proven problem solver with strong analytical and trend analysis skills
  • Flexible approach to work, with the ability to work effectively under pressure and a willingness to take ownership
  • Positive and professional attitude
  • Experience working in a pressurised customer focused Service Desk within an ITIL based environment

What we offer:

  • Involved in varied projects that make a positive impact on critical services on a local and national level
  • Vibrant company culture with a wide range of events and social activities throughout the year
  • Range of employee initiatives on offer including the green team, DE&I society, employee forum, women s network and culture club
  • Dedicated Learning and Development team and access to a range of training, courses and certification support
  • Comprehensive benefits, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

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