Desktop Support Technician Selkirk - NY - New York

Please strictly adhere to the following resume naming convention:

Must Have TechnicalFunctional Skills

Knowledge of computer hardware

Knowledge of SCCMIntune

Working technical knowledge of current protocols, operating systems, and standards.

Ability to operate tools, components, and peripheral accessories.

Able to read and understand technical manuals, procedural documentation and OEM guides.

PC Imaging

Roles & Responsibilities

End to End management of PC lease schedules.

Warranty Non Warranty Hardware Repair in coordination with Hardware Manufacturer.

Operating System maintenance, patching, upgrades.

Dealing with PC Vulnerability Mitigation issues through remote or Deskside visits

End User Ticket triage and resolution.

Hands and Feet Telepresence Support.

PC config support

o Assists with configuration and testing of new hardware and software implementations.

o Install OS, updates, applications, images and other software to customer standards and

requests as required. Configure and install components into customers PCs.

o Track computer equipment (by asset tag and serial number) by location.

o Responsible for the shipping receiving of materials and equipment.

Support for all executives

Assist Lab Technicians as they facilitate with Lab SoftwareHardware Vendors and Security teams

on software installs, reinstalls, vulnerability mitigation, patching and upgrades.

Install, replace or remove equipment, such as a router, server, switch, disk drive, memory, printers,

etc.

Troubleshooting equipment using local KVM (Keyboard, Video and Mouse) or PC, and enter

commands according to detailed instructions and relay system responses. Or allow remote control.

Willingness to provide support during off-hours or weekends for critical incidents

Willingness to travel to another site located 50 miles away for any critical issue resolution.

Willingness to climb up to 6 feet ladders

Willingness to drive to another customer location (45 miles) to provide support if required.

Role Descriptions: Windows 11, Deskside support, Basic Networking and server administration, Intune Administration L1

Essential Skills: Windows 11, Deskside support, Basic Networking and server administration, Intune Administration L1

Desirable Skills:

Keyword:

Skills: Desktop Management - Infrastructure Services (IS)

Experience Required: 4-6