Quick overview
Job description
Sector: Tech
Reference: 16057
The Opportunity
This role supports the delivery, running and ongoing improvement of CRM, customer data, customer service and customer engagement platforms, keeping engineering standards, data governance and platform security tight.
You’ll work with business stakeholders, architects, product owners and engineering teams to design, build and support CRM solutions, integrations and automations that improve the customer experience and give the business a single Customer 360 view. You’ll own scalable Salesforce solutions, connect enterprise platforms through APIs and event-driven architecture, support Salesforce Data Cloud work, and keep the whole CRM ecosystem reliable and evolving.
What You Will Be Doing
- Designing, building and maintaining CRM solutions across Sales Cloud, Service Cloud, Revenue Cloud and Data Cloud
- Configuring and customising Salesforce using Apex, Lightning Web Components, Flows, Validation Rules, process automation and Custom Metadata
- Building scalable integrations between Salesforce and other platforms (Informatica, ERP, MDM, marketing automation, eCommerce, customer support and data platforms) using REST, SOAP, Platform Events and middleware
- Supporting Informatica Customer 360 and master data management initiatives
- Developing reports, dashboards, KPIs and analytical solutions
- Unit testing, deployment and support
- Working closely with business analysts and Salesforce administrators
- Making sure everything meets Salesforce best practice for security and compliance
- Monitoring, troubleshooting and tuning the platform in production for data quality, performance and reliability
- Writing technical documentation and supporting deployments
- Using modern engineering practices: version control, automated build/test/deploy pipelines, quality gates and controlled promotion across environments
- Working with Principal Software Engineers, Solution Architects, Product Owners and business SMEs on key design decisions, so solutions are scalable, resilient and consistent across the business
What You’ll Bring
Essential
- Salesforce Developer Certification (PD2)
- Proven experience designing, building and supporting Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud and Data Cloud
- Strong Salesforce development skills, including Apex, LWC, Flows, SOQL/SOSL and platform automation
- Experience delivering Data Cloud, CDP and MDM solutions, including Customer 360 use cases
- Strong experience integrating Salesforce with enterprise systems using APIs, event-driven architecture and data integration tooling
- Good understanding of SQL, data modelling, data warehousing and ETL/ELT concepts
- Proficiency in JavaScript, Apex, Java or Python
- Solid grasp of Salesforce security, governance, data privacy and GDPR
- Experience with CI/CD, source control, automated testing and release management (GitHub, GitLab or Copado)
- Knowledge of Agile, Scrum and DevOps ways of working
- Strong analytical, problem-solving, communication and stakeholder management skills
Desirable
- Experience with Informatica, Snowflake, Data 360, Treasure Data or similar enterprise data platforms
- Experience with event-driven and streaming integration architectures
- Degree in Computer Science, Engineering or a related discipline
The Package
Market-competitive base salary, a share in a company-wide incentive scheme, and a benefits package that includes pension, life assurance, private medical, health screening, critical illness and disability cover, employee assistance programme, discounted gym membership, cycle to work and retail discounts.
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