Digital Product Analytics Manger

About GSPANN
Headquartered in Milpitas, California (U.S.A.), GSPANN provides consulting and IT services to global clients, ranging from mid-size to Fortune 500 companies. With our experience in retail, high-technology, and manufacturing, we help our clients to transform and deliver business value by optimizing their IT capabilities, practices, and operations. Counting on our ten offices, including four global delivery centers, and approximately 1400 employees globally, we offer the intimacy of a boutique consultancy with capabilities of a large IT services firm

Product Analytics Analyst/Mgr Digital Products Location- Newport Beach, CA (Hybrid Role)
Job Type-Long Term Contract
Product Analytics to immediately restore and enhance our digital analytics capabilities across mobile apps, web experiences, loyalty, commerce, and global digital products.
Serve as the analytical engine for the Digital Product and Marketing teams owning tracking, dashboards, insights, and attribution modeling to ensure we can effectively measure digital performance, adoption, and business impact. This role is critical due to current gaps left by the loss of previous analytics support.

Key Responsibilities

1. Digital Measurement & Instrumentation

• Rebuild and own all GA4 tagging, Segment event tracking, and tracking governance.
• Partner with engineering to ensure high-quality, accurate tracking across apps and web.
• Implement international tagging and ensure global measurement consistency.
• Maintain documentation for events, parameters, schemas, and naming conventions.

2. Digital Adoption Analytics

• Re-establish measurement for all digital adoption metrics, including:
• Boutique Redemption
• Loyalty usage (points earned, redeemed, engaged users)
• Academy consumption
• Digital ordering behavior
• Multi-touch adoption segments (Rewards + Boutique + Academy users)
• Restore and manage the Digital Macro Dashboard with weekly/monthly updates.
• Monitor adoption trendlines and produce KPI narratives for leadership.

3. Order Attribution & Revenue Impact

• Build and maintain attribution models assigning orders to correct sources:
• In-app
• Web
• CRM campaigns
• Pop-up prompts (upsell, retain)
• Promotions and loyalty nudges
• Paid media / marketing
• Develop methods to measure incremental revenue uplift from product features and interventions.

4. Product Analytics & Behavioral Insights

• Conduct funnel, retention, and cohort analyses to understand user behavior and friction points.
• Produce touchpoint analyses (e.g., Venn diagrams) to identify high-LTV customer groups.
• Reveal segments where digital engagement drives materially higher lifetime value.
• Support PMs with insights to shape product roadmaps and prioritization.

5. Experimentation & Optimization

• Partner with Product to design and measure A/B tests.
• Evaluate performance of:
• Upsell pop-ups
• Retention prompts
• Surprise & Delight campaigns
• Establish frameworks for continuous testing and optimization.

6. SEO, Web Analytics & Marketing Reporting

• Manage Google Search Console, SEO reporting, and organic search health.
• Provide GA4 reporting for marketing/media campaigns and support campaign analyses.
• Support marketing with acquisition, attribution, and cross-channel insights.

7. Ad Hoc Insights & Leadership Support

• Deliver quick-turnaround analyses for leadership and cross-functional teams.
• Support product launches, adoption pushes, and performance deep dives.

Skills and Qualifications

Required

• 5+ years in product analytics, digital analytics, or growth analytics.
• Strong expertise with GA4, Segment, Snowflake, Mixpanel and Tableau.
• Fluent in SQL and comfortable working with event-level datasets.
• Demonstrated success building instrumentation plans and maintaining data governance.
• Experience measuring digital adoption, product usage, and feature performance.
• Experience building attribution models across channels.
• Strong understanding of SEO, Google Search Console, and web analytics.
• Ability to independently prioritize and deliver in a fast-paced environment.
• Excellent communication skills and ability to translate insights into action.

Preferred

• Experience in mobile app analytics.
• Experience with loyalty, commerce, or B2B2C digital experiences.
• Familiarity with experimentation frameworks and uplift modeling.

Working at GSPANN GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry. The company does and will take an affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disability.