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Amazon Connect Developer

Techridge, Inc.Atlanta, GA🇺🇸United StatesPosted Oct 19, 2026

Quick Overview

Seniority

Mid Senior

Work mode

On Site

Location

Atlanta, GA, United States

Posted

20 hours ago

AWSGitJava

Job Description

Job Title: Amazon Connect Developer

Location: Atlanta, GA(Onsite)

Position Type: Contract

Job Description:

Proficient AWS developer with Java programming language. Should be able to work on proxy creation of API s, dependency libraries upgrade, jdk upgrade etc.
Experience of creating AWS Lex.
Proficiency in Amazon Connect console and flow designer, including an in-depth understanding of various contact flow blocks.
Knowledge of contact routing strategies, queues, and agent configuration etc.
Understanding of AWS services relevant to Amazon Connect (e.g Lambda,S3,Dynamo DB) for integration.
Knowledge of CI/CD pipeline to commit codes in GIT and move to other environments.

Contact Center Business Requirement:

Conduct comprehensive business need analysis to identify critical requirements and opportunities for improvement
Design and implement contact flows that enhance the customer journey and optimize operational efficiency across multiple business units.
Identify opportunities for automation and efficiency improvements
Translate complex business requirements into robust, functional contact flow designs that meet both strategic and operational objectives.
Ensure contact flows are proactive. Resilient solution to mitigate potential issues and ensure business continuity.
Collect and analyze complex contact center data to identify trends, pinpoint root cause of issues, and develop effective solutions.

Collaboration:

Effective communicate and collaborate with development , testing teams and line of business for integrations and customer solutions.

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