Full timeOther

Associate Care Executive

QuessJaipur🇮🇳India

Why this role stands out

This hybrid role offers a fantastic opportunity to develop your communication and organizational skills within a reputable company, with potential for future growth. You'll thrive if you possess excellent articulation, strong computer proficiency, and a passion for supporting others through engaging onboarding processes. Apply today to join a dynamic team and make a real impact!

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationJaipur, India

OnboardingMicrosoft Excel

Job description

Job Responsibilities

•   Place phone calls to associates for Outbound from our computerized directory
•   Perform script (with necessary adjustments) to ensure consistency of onboarding program.
•   Ability to receive calls with basic hospitality and resolve associates query.
•   Answer potential associates’ questions about Joining and onboarding.
•   Track associates on completing joining formalities and get Onboarding completed daily.
•   Maintain computer, telephone and other equipment.
•   Having eye for an error in identifying and verifying basic documents.
•   Train other Onboarding Executive when required
•   Communicate any problems, concerns or questions to supervisory staff
•   Refer associates complaints to supervisor for quality control.
•   Communicate respectfully and politely with associates at all times.
•   Flexible to work in straight 9 hours shift between 7 AM to 11PM (7 AM- 4 PM) (930 – 630 PM, (1200 PM-9PM), Rotational weekly Shift.
•   One Weekly Off per Week (Any week day), One weekend off per month.
•   Yearly PL,CL, SL, as per HR policy.

Job Description Telecaller Regional (Malayalam, Kannada, Tamil, Telagu, Bengali)

Educational Qualification
•   Under Graduate/Graduation.
•   Excellent phone manner and articulation.
•   Advanced Excel Knowledge
•   Ability to type minimum 40 WPM (words per minute)
•   Ability to send and respond mails.
•   Basic computer handling skills.
•   Should be able to read, write and communicate well in Regional Language, English and Hindi.

Job Responsibilities

•   Place phone calls to associates for Outbound from our computerized directory
•   Perform script (with necessary adjustments) to ensure consistency of onboarding program.
•   Ability to receive calls with basic hospitality and resolve associates query.
•   Answer potential associates’ questions about Joining and onboarding.
•   Track associates on completing joining formalities and get 20-30 Onboarding completed daily.
•   Maintain computer, telephone and other equipment.
•   Having eye for an error in identifying and verifying basic documents.
•   Train other telemarketers when required
•   Communicate any problems, concerns or questions to supervisory staff
•   Refer associates complaints to supervisor for quality control.
•   Communicate respectfully and politely with associates at all times.
Flexible to work in straight 9 hours shift between 7 AM to 11PM.