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Coveo Platform Support Engineer

SysMind, LLCIrvine, CA🇺🇸United States

Why this role stands out

This role offers a fantastic opportunity to deepen your expertise with the leading AI-powered Coveo platform, driving critical search relevance for enterprise users. You'll thrive here if you have a strong background in L3 support and a passion for optimizing complex search solutions. Apply today to contribute your skills to a dynamic team and advance your career in cutting-edge search technology.

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationIrvine, CA, United States
SQLAWSMachine LearningSplunkAzureCSSHTMLJavaScriptJiraREST

Job description

Job Type: Contract
Duration: 6 Months
Experience Required: 7+ Years
Work Arrangement: Onsite
Location: Irvine, CA

JOB OVERVIEW

We are seeking an experienced Coveo Platform Support Engineer with strong expertise in supporting, administering, troubleshooting, and optimizing the Coveo AI-Powered Search and Relevance Platform.

The ideal candidate will be responsible for maintaining Coveo environments, troubleshooting search-related issues, managing enterprise integrations, supporting business users, optimizing search relevance, and ensuring high availability and performance of enterprise search solutions.

This role will provide L3 application/platform support and collaborate closely with business stakeholders, developers, architects, infrastructure teams, and other cross-functional teams.

PRIMARY SKILLS

  • Coveo Cloud Platform
  • Coveo Administration
  • L3 Production Support
  • Coveo Query Pipelines
  • Relevance Tuning
  • Machine Learning Models
  • Coveo Sources & Content Indexing
  • Coveo Search UI Components
  • Coveo APIs / REST APIs
  • Search Analytics / Usage Analytics
  • Enterprise Search
  • Search Relevance Optimization
  • Incident Management
  • Root Cause Analysis (RCA)
  • ITIL / IT Service Management

SECONDARY SKILLS

  • Salesforce Integration
  • Salesforce Experience Cloud
  • ServiceNow Integration
  • SharePoint Online
  • Microsoft 365
  • SAP Integration
  • Azure / AWS
  • CI/CD
  • DevOps
  • Splunk
  • Dynatrace
  • AppDynamics
  • Azure Monitor
  • SQL
  • Log Analysis
  • JavaScript
  • HTML / CSS
  • Knowledge Management
  • AI-Powered Search
  • GenAI / Conversational Search
  • Azure Cognitive Search
  • Elasticsearch
  • Security, Governance & Compliance

KEY RESPONSIBILITIES

  • Provide L3 production support for Coveo Search and Relevance Cloud platforms.
  • Monitor platform performance, search indexing processes, and data synchronization activities.
  • Analyze and resolve incidents, service requests, and platform issues within defined SLAs.
  • Administer Coveo sources, pipelines, machine learning models, relevance tuning, and query pipelines.
  • Troubleshoot search quality issues, indexing failures, security permission issues, and content ingestion problems.
  • Support integrations between Coveo and enterprise applications such as Salesforce, ServiceNow, SharePoint, Microsoft 365, SAP, and custom applications.
  • Configure and maintain Coveo Connectors, Extensions, APIs, and Search Interfaces.
  • Perform root cause analysis and implement preventive measures for recurring issues.
  • Collaborate with business stakeholders, developers, architects, and infrastructure teams to resolve complex technical issues.
  • Support platform upgrades, releases, patches, and new feature deployments.
  • Create and maintain operational runbooks, support documentation, and knowledge articles.
  • Participate in on-call support and incident management activities as required.
  • Provide recommendations to improve search relevance, user experience, and platform stability.

REQUIRED QUALIFICATIONS

  • 7+ years of experience in application support, search technologies, or enterprise platform support.
  • 3+ years of hands-on experience with Coveo Cloud Platform.
  • Strong understanding of the Coveo Administration Console.
  • Strong experience with Query Pipelines and Relevance Tuning.
  • Experience with Coveo Machine Learning Models.
  • Experience managing Sources and Content Indexing.
  • Knowledge of Search UI Components and Usage Analytics.
  • Experience with Coveo APIs, REST Services, and integration frameworks.
  • Strong understanding of crawling, indexing, facets, ranking, relevance optimization, and natural language search.
  • Experience supporting Salesforce, ServiceNow, SharePoint Online, Microsoft 365, and Azure-based integrations.
  • Familiarity with JavaScript, HTML, CSS, and API troubleshooting.
  • Working knowledge of SQL and log analysis.
  • Experience with Azure or AWS environments.
  • Exposure to CI/CD pipelines and DevOps processes.
  • Experience with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, or Azure Monitor.
  • Strong experience with ITIL processes and service management.
  • Experience managing incidents, changes, problems, and release activities.
  • Familiarity with ServiceNow, Jira, or Remedy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations to qualified applicants with disabilities and for sincerely held religious beliefs, as required by applicable law. Applicants who require a reasonable accommodation during the hiring process may request assistance.
Employment may be contingent upon the successful completion of job-related pre-employment screening, which may include background and reference checks and, where permitted by applicable law and applicable to the position, drug testing. All such screening will be conducted in accordance with applicable federal, state, and local laws.

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